About this role
Start: asap
We are partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Advisors for a hybrid role based in Sofia, Bulgaria.
This is a great opportunity to relocate and build your career in an international environment, supporting customers with account-related queries while developing your communication and problem-solving skills.
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Your Role
- Handle customer interactions related to outstanding balances, direct debits, and account updates
- Support customers via calls and written communication, ensuring clear and professional service
- Assist with direct debit setup and modifications, ensuring accuracy and efficiency
- Respond to customer inquiries and resolve issues in a timely manner
- Maintain high standards in administrative tasks and data handling
- Deliver a positive customer experience while following internal processes and quality standards
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Your Qualifications
- Fluent Dutch (C1) with good English skills (B1+)
- Strong communication skills and attention to detail
- Comfortable working with computer systems and internal tools
- Analytical mindset with good organizational skills
- Previous experience in customer support or administrative roles is an advantage
- Ability to work in a structured and process-driven environment
- Motivated to relocate and work in an international team
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The Offer
- Hybrid role based in Sofia, Bulgaria
- Full-time schedule: Monday to Friday, 09:30 – 18:00
- Relocation package, including accommodation support and additional assistance
- Welcome bonus
- Fully paid training and structured onboarding
- Career development programs and growth opportunities
- Health and wellbeing initiatives
- Health and life insurance
- Multisport card
- Transport allowance
- Extra paid leave for education
- Corporate discounts and company events
- Modern office with convenient access to public transport