About this role
Start: asap
We are partnering with a global technology company to recruit Italian or French-speaking Technical Support Specialists for a new project.
In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the latest technology.
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Your Role
- Respond to customer inquiries via phone, email, and chat in Italian.
- Troubleshoot and resolve product-related issues with camera drones.
- Assist customers with setup, functionality, and maintenance guidance.
- Educate users on features, firmware updates, and common usage issues.
- Log and manage cases accurately in internal systems.
- Collaborate with engineering and product teams to escalate complex technical problems.
- Ensure a high level of customer satisfaction through timely and professional communication.
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Your Qualifications
- Native or fluent French or Italian (C1 level)
- Basic knowledge of English for internal communication
- Previous experience in technical support, IT, or electronics is preferred
- Strong problem-solving and analytical skills
- Excellent communication and customer service skills
- Comfortable working in a dynamic, fast-paced, international environment
- Interest or experience in drones, consumer electronics, or related technology is a plus
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The Offer
- Full-time position with a structured onboarding and paid training
- Hybrid working model (office + remote) depending on operational needs
- Competitive compensation and benefits package
- Career development opportunities within an international tech company
- Work in a collaborative, international team and gain exposure to cutting-edge technology