About this role
The Data Integrity Assistant position is responsible for administrative and office support duties for the organization.
Key Responsibilities
- Set up, update, and maintain new and existing customer accounts to ensure high accuracy within company systems.
- Manage the internal mailbox, ensuring timely resolution of emails.
- Oversee data functions related to onboarding and the sales ordering process to ensure quick and efficient customer resolution.
- Apply critical thinking and problem-solving skills to address and resolve issues.
- Research and resolve out-of-production cases and educate dental offices on the importance of data integrity.
- Ensure accurate documentation of all information in customer and case management systems.
- Direct sales leads to the appropriate sales team member.
- Create UPS placards as required.
- Create and manage MyDDSLab portal logins.
- Work closely with Onboarding, Inside Sales and Field Sales and serve as a liaison with other functional departments.
- Handle data transfer and request doctor preferences for both the sales and preference inboxes.
- Reception backup: Greet guests, validate entry into the lab, direct deliveries as needed, and notify the relevant party of interview or appointment arrivals.
- Perform any other duties as assigned.
Qualifications
- High school diploma or equivalent required.
- Prior experience in administrative roles is preferred.
- Demonstrated ability to navigate and utilize computer systems quickly and efficiently.
- Strong skills in multi-tasking, prioritization, and effective time management.
- Excellent written and oral communication skills with strong interpersonal abilities.
- Superior organizational and administrative skills, ensuring high standards for both internal and external customers.
- Detail-oriented and data-driven, with strong analytical capabilities.
- Dedicated to customer satisfaction and solution-oriented approaches.
- Effective at interacting with individuals at all levels within the organization.
- Goal-oriented and driven to exceed expectations.
- Ability to remain proactive and flexible in a dynamic, fast-paced environment.
- Required proficiency in Microsoft Office (Excel, PowerPoint, and Word).
- Experience with Customer Relationship Management (CRM) software is advantageous.