About this role
Work Term: January - April 2027
The PC Mastercard team is seeking a Co-op Student to support its dynamic, fast-paced Lifecycle Management & Partnerships team. The role supports key initiatives across customer lifecycle management, engagement and retention programs, and strategic partner relationship management. It works cross-functionally with Digital, Marketing, Product, Data, and external partners to support initiatives that enhance the customer experience and drive engagement for no-fee and Insiders credit cards. The successful candidate will gain exposure to customer lifecycle strategy, partnership management, data analysis, performance reporting, and cross-functional project coordination while contributing to customer and business outcomes.
The Core Responsibilities of the Job
- Support day-to-day operations by providing analytical, administrative, reporting, and project coordination support.
- Conduct internal reviews of compliance, risk management, and operational processes to identify control gaps, process improvements, and opportunities to enhance governance.
- Analyze mystery shop, customer complaint, coaching, and operational performance data to identify trends, risks, root causes, and opportunities for improvement.
- Assist with the development of an asset management model that improves inventory tracking, operational oversight, controls, and reporting.
- Prepare and maintain reports, dashboards, presentations, process documentation, operating procedures, and audit evidence.
- Contribute to strategic initiatives, pilot programs, process improvements, go-to-market launches, promotional campaigns, and vendor activities.
- Collaborate with stakeholders across Sales, Operations, Compliance, Risk, Technology, and Vendor Management.
- Complete ad hoc analysis and support additional team priorities as required.
Let's Talk About You!
- Currently enrolled in a post-secondary co-op program in Business, Commerce, Finance, Economics, Operations, Analytics, or a related field.
- Strong analytical and problem-solving skills with close attention to detail.
- Proficiency in Microsoft Excel, PowerPoint, Word, and other Microsoft Office applications.
- Ability to organize, validate, analyze, and interpret data from multiple sources and communicate clear findings.
- Strong written and verbal communication skills, including the ability to prepare professional reports and presentations.
- Ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced, collaborative environment.
- Experience with Power BI, Salesforce, or data visualization tools is considered an asset.
How to Submit Your Application
- In ONE document, please submit your transcript and resume. Failure to do so will result in your application not being considered.
What we offer [For full-time permanent roles]
💰 Competitive discretionary bonus
✨ Market leading RRSP match program
🩺 Medical, dental, vision, life, and disability benefits
📝 Employee Share Purchase Plan
👶🏽 Maternity/Parental top-up while you care for your little one
🏝 Generous vacation policy and personal days
🖥 Virtual events to connect with your fellow colleagues
🎓 Professional development and comprehensive Career Development program
💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
The incumbent will be working hybrid and in office time will be spent working from EQ Bank’s additional office space located at 2200-25 Ontario Street, Toronto, ON.
Equity, Diversity & Inclusion
EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.
We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.
As part of our recruitment process, EQ uses AI to help screen, assess, and/or select applicants for this position. All AI-enabled outputs are reviewed and validated by our talent team. All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.
EQB Inc. (TSX: EQB) is the parent company of Equitable Bank, the country's seventh-largest Schedule I bank by assets, which operates EQ Bank, Canada's Challenger Bank™. EQB Inc. serves nearly 4 million Canadians and manages approximately $150 billion in combined assets under management and administration.
To learn more, visit eqb.investorroom.com and eqbank.ca.