Senior Manager-Digital Product Management

The Enterprise Technology Services organization partners with every part of the American Express business to power the company’s growth and innovation with trust and efficiency, and drive competitive differentiation with speed. We support the delivery and operations of technology, digital, and data capabilities, platforms, and services globally. Specifically, our team is responsible for the company’s technology engineering, architecture, and infrastructure, providing 24x7 support to ensure an uninterrupted, high-quality experience for customers and colleagues. We also provide product management for core enterprise platforms, and lead technology risk and information security, enterprise data governance and platforms, digital product and design, and enterprise AI platforms on behalf of the company.

International Card Services Technology (ICST) supports the technology that enables International Card Services to protect and grow its business across a diverse set of international markets. We work across customer and business domains including Acquisition, Marketing, Sales, Lending, Loyalty and Digital, bringing together ICS priorities with product roadmaps, engineering, enterprise platforms and market delivery.

As ICS grows and our technology landscape continues to evolve, successful delivery increasingly depends on connecting product direction with disciplined execution across multiple teams, platforms and markets. We are therefore looking for an experienced leader who combines strong technology delivery capability with a product-oriented mindset.

The role will drive the successful delivery of priority technology outcomes, ensuring business priorities, customer outcomes, product plans and technology delivery remain aligned. You will work closely with Product, Engineering, Technology Delivery, Operations and Business teams to turn priorities into executable plans, bring teams together around shared outcomes and commitments, and proactively resolve the risks, sequencing decisions and dependencies that could affect delivery.

The role combines technology delivery leadership with a strong product and portfolio management orientation. Candidates may come from a delivery and/or legal entity governance leadership background with strong product management experience, or product leadership with significant accountability for complex technology execution. What matters is the ability to connect product intent and customer value with the planning and execution required to deliver at scale.

Operating within a lean organisation, the role will provide dedicated leadership and focus as demand, delivery complexity and dependencies across platforms continue to increase. It will strengthen delivery confidence while improving how priorities are translated into delivery, how dependencies are managed, and how teams plan and execute together across ICS.

The role will support and strengthen ICS portfolio and product governance, technology delivery, PI Planning, management of risks and dependencies, and coordination across ICS domains and wider enterprise transformation initiatives.

- Bachelor’s degree in Business Administration, Business Management, Computer Science, Information Technology, Engineering, and/or comparable experience.
- Strong working knowledge of technology delivery, programme/project management, SDLC and Agile ways of working.
- Strong working knowledge of product and portfolio management, including roadmaps, prioritisation, demand management, capacity planning and governance.
- Knowledge of multi-team planning and delivery, including PI Planning or similar approaches, and relevant delivery management tools.

Work Experience

- Significant experience leading complex technology programmes or delivery across multiple teams and platforms, from planning through execution to successful delivery.
- Experience working across Product, Engineering, Technology Delivery, Operations and Business teams to translate business and product priorities into executable technology plans and shared outcomes.
- Experience managing complex risks, dependencies, resource constraints and competing priorities, including identifying trade-offs and escalating decisions to senior leadership.
- Experience leading or coordinating multi-team planning, including PI Planning or similar approaches, and contributing to portfolio governance, demand management, capacity planning and prioritisation.
- Experience operating in a large, highly matrixed organisation where successful delivery depends on influencing across organisational boundaries and building strong stakeholder relationships.
- Demonstrated technology delivery leadership combined with practical product and/or portfolio management experience, including working with roadmaps, prioritisation and connecting product priorities with technology execution.
- Experience coordinating complex delivery across multiple markets, regions or business units with differing priorities, requirements or delivery constraints is desirable.

Non-considerations for sponsorship:

Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.