Senior Manager, KYC Strategy

Global Merchant & Network Services (GMNS) powers the American Express global payments network, enabling more than $1.7T in annual spend across 170+ markets. Within GMNS, the Global Governance, Risk, Remediation, & Operations (GRRO) team drives strategy, governance, and execution to enable a profitable, compliant, and vibrant network.

Reporting to the Director, KYC POA Strategy, the Sr. Manager will play a key role in developing and executing the global KYC POA strategy across merchant onboarding, refresh methodology, operating model design, decisioning logic, and procedural and playbook standards. This is a highly execution-oriented role responsible for translating strategic priorities and regulatory requirements into actionable solutions, driving cross-functional workstreams, conducting analysis, and supporting implementation across markets and business segments.

- 5 years of experience in financial crime compliance, KYC strategy, risk management, merchant/customer onboarding, operations, consulting, or a related function within financial services.
- Strong knowledge of KYC regulatory requirements, processes, onboarding and refresh methodologies, and financial crimes risk management principles.
- Experience developing or implementing KYC strategies, processes, operating models, decisioning frameworks, procedures, or remediation programs.
- Demonstrated ability to independently own complex workstreams and take initiatives from analysis and problem definition through recommendation and implementation.
- Strong analytical and problem-solving skills, with the ability to synthesize complex regulatory, operational, and data-driven inputs into clear insights and practical solutions.
- Experience translating business, policy, regulatory, and operational requirements into detailed business requirements, processes, procedures, and implementation plans.
- Strong program and project management capabilities, including milestone management, risk and issue management, dependency tracking, and cross-functional coordination.
- Ability to work effectively across a complex, matrixed organization and build productive relationships with stakeholders across Business, Operations, Technology, Risk, and Compliance.
- Strong written and verbal communication skills, with the ability to develop clear, concise presentations and recommendations for senior stakeholders.
- Highly organized and detail-oriented, with demonstrated ability to manage multiple priorities and deliver high-quality work in a fast-paced environment.
- Ability to operate with a high degree of ownership and autonomy while knowing when to escalate key decisions, risks, or issues.
- Bachelor’s degree required; advanced degree or relevant compliance certifications preferred.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.