Claims Analyst Team Manager

The Claims Analyst Manager is accountable for leading, developing, and overseeing a team of Claims Analysts (CAs), ensuring high ‑ quality, consistent, and compliant claims decision ‑ making. The role balances people leadership, performance management, working closely with the CA Governance and Framework team members and with key stakeholders in the Claims team (such as Regional/Divisional Heads of Claims) for oversight, and delivery of fair customer outcomes, while managing risk and supporting continuous improvement across claims analysis activities.

The Claims Analyst Manager is also responsible for managing & monitoring worklists for the CA teams (including any in-house third-party team members) to ensure claims are handled accurately, fairly and in a timely manner, in line with policy terms, authority limits, and regulatory expectations.

In addition to this core function, the Claims Analyst Manager is a senior member of staff providing the first line of triage/support for the Claims Analyst Team, system & process subject matter expertise (in due course) to advance SCOR’s transformation journey, regularly communicate with internal or external stakeholders (e.g., claims experts, management, accounting, underwriters, brokers etc.)

The position requires a proven and developed technical claim handling proficiency and an aptitude for systems and processes.

Essential:

- Experience of leading an operational or claim handling function/team in a global (re)insurance company or large London Market Company/Lloyd’s Syndicate with international overseas operations.
- Proven & developed claims handling or claims analysis
- Strong understanding of claims governance, controls, and quality standards
- Sound judgement and ability to manage complex decision ‑ making
- Strong communication and stakeholder ‑ management skills
- Data ‑ driven mindset with experience using MI to manage performance and risk
- Strong organisation and planning skills

Desirable

- Experience of contributing to process & procedural change projects involving change management
- Experience working in a regulated UK financial services environment
- Exposure to QA frameworks, audit activity, or governance roles

Behavioural Competencies

- Strong leadership presence with the ability to influence and challenge
- Objective, fair, and risk ‑ aware
- Structured, logical, and resilient under pressure
- Proactive and improvement ‑ focused