Business-Driven Delivery Manager

Leadership That Drives Growth, Value, and Impact

You are energized by building businesses through people, strategy, and execution. You believe great leadership is not just about delivering outcomes—but about creating long-term value for customers, teams, and the organization.

You bring a commercial mindset to complex environments, translating customer challenges into scalable, high-impact solutions. Whether shaping delivery excellence, driving presales conversations, or expanding strategic accounts, you lead with clarity, accountability, and intent.

Purpose

At Centiro, we put people and culture at the center—while keeping business impact front and center. Our work is inspiring, fast-paced, and deeply meaningful as we help global brands transform their supply chains.

As we continue our growth journey, we are looking for business-driven leaders who thrive at the intersection of technology, complex customer environments, and commercial growth. If you are motivated by ownership, influence, and tangible outcomes, you will feel at home at Centiro.

About the Role

We are seeking a commercially focused Delivery Manager to lead one of Centiro’s delivery sectors, typically consisting of 15–30 professionals organized into autonomous, cross-functional teams.

These teams work closely with enterprise customers, sales, presales, and R&D, owning everything from early customer engagement and solution shaping to implementation, delivery, and value realization.

As a Delivery Manager, you act as a business leader for your sector—balancing delivery excellence with revenue growth, profitability, customer success, and account expansion.

Key Responsibilities

Business Leadership and Growth

- Own revenue contribution, margin discipline, and the overall commercial health of your delivery sector.
- Drive account growth through upsell, cross-sell, and long-term customer value creation.
- Actively contribute to presales efforts, supporting deal shaping, solution strategy, and senior-level customer discussions.
- Identify new business opportunities within existing accounts and collaborate with Sales to turn them into measurable growth.

Customer and Domain Expertise

- Serve as a trusted advisor to customers by applying strong functional and business understanding of Transportation Management Systems and related delivery domains to real business challenges.
- Ensure solutions are aligned with customer goals and expected outcomes—not just technical requirements—by connecting platform capabilities with operational and commercial needs.
- Bring credibility and perspective into complex customer conversations and decision‑making.

Delivery Excellence and Value Realization

- Lead and govern complex, large-scale customer deliveries with a clear focus on business outcomes and return on investment.
- Balance speed, quality, cost, and risk to ensure sustainable and scalable delivery.
- Establish a data-driven performance culture, using insights to improve delivery efficiency and commercial results.

People and Capability Building

- Hold full people leadership responsibility, including talent development, performance management, compensation reviews, and workforce planning.
- Build high-performing teams with strong customer orientation and commercial awareness.
- Create an environment where individuals grow as business-minded professionals, not just technical experts.

Requirements

- 10+ years of experience in the technology, enterprise software, or related industry.
- 5+ years leading complex, cross-functional delivery organizations in customer-facing environments.
- Strong experience working with enterprise platforms and large-scale customer solutions.
- Proven track record in customer engagement, presales support, and account growth.
- Solid business acumen, including revenue ownership, margin responsibility, or equivalent commercial accountability.
- Bachelor’s degree in IT, business, supply chain, or equivalent professional experience.
- Demonstrated people leadership experience.

Why Centiro

- Join a fast-growing global technology company working with leading brands worldwide.
- Influence strategy and growth in a company where delivery leaders are business leaders.
- Work in a culture built on trust, autonomy, and short decision paths.
- Make a measurable impact by shaping how complex customer solutions are delivered at scale.

If you are ready to lead, grow, and build, apply now.