About this role
Front Office Coordinator for busy Internal Medicine Office (Check In/Check out/Referrals)
Responsibilities include:
Check IN
Print demographics daily, attach assigned documents, verify balances, HIPAA and insurance card
- Print schedules for Ultrasounds, Echos/Stress Echos
- Check patients in: Established and New patients
- Verify all information is correct and all required paperwork is complete
- Scan all documents into patient chart
- Greet patients in a professional and courteous manner at the conclusion of their visit.
- Schedule follow-up appointments according to provider recommendations.
- Review provider orders and ensure all follow-up care is arranged.
- Collect copayments, balances, and other patient financial responsibilities.
- Verify patient demographic and insurance information as well as PCP information.
- Provide patients with visit summaries, instructions, and educational materials as directed.
- Answer patient questions regarding scheduling, referrals, and next steps in care.
- Process referrals to specialists, imaging centers, laboratories, and other healthcare providers.
- Obtain and track insurance authorizations and referrals when required.
- Communicate referral information to patients and receiving providers.
- Ensure referral documentation, medical records, and test results are transmitted accurately and timely.
- Monitor referral status and follow up on pending appointments or authorizations.
- Document referral activities within the electronic health record (EHR).
- Maintain referral logs and ensure completion of ordered services.
- #### Insurance and Authorization Management
- Verify insurance requirements for referrals and prior authorizations.
- Obtain and document authorization numbers and approval dates.
- Coordinate with insurance companies regarding referral and authorization issues.
- Notify providers and patients of authorization denials or delays.
- Answer incoming phone calls related to scheduling and referrals.
- Assist patients with appointment rescheduling and cancellation requests.
- Maintain confidentiality in accordance with HIPAA regulations.
- Scan, upload, and manage patient documents within the EHR.
- Participate in quality improvement initiatives and workflow enhancements.
Always be courteous and professional
Qualifications
Qualifications:
- Must have a minimum of 1-2 years in a medical office
- Minimum of 1-2 years experience with an EMR. Preferably Eclinicalworks software, but will train for the right candidate.
- Must be detailed oriented and able to multitask.