Premium Travel Counselor (Hybrid- CDMX)

This is a critical frontline role in our contact center, answering calls from our premium card members in a high-volume environment.
If you are a tenured travel professional or have a career in hospitality or tourism; if you have a flair for exceptional customer service, a passion for learning and natural curiosity, this role may be for you. With an intensive paid training and mentor program, here’s your chance to become a highly skilled Travel Consultant. Here’s just some of what you could be doing every day.

- Card Members will be based in the United States and all business will be conducted in English. Very high levels of written and verbal communication are required.
- High-end customer service or sales roles experience in tourism, travel, or cruise and tours.
- Demonstrated ability to provide premium customer service, ideally in a call center or other comparable fast paced, high volume servicing environment.
- Basic geography knowledge with ability to locate continents, countries and key travel destinations world-wide.
- Positive attitude and outlook, as demonstrated through a desire to learn, willingness to try new things, resiliency through change and optimism.
- Natural communicator who can demonstrate active listening skills and to adapt conversation to suit the situation and the Card Member’s communication style.
- Computer literate and able to navigate computer applications and personal devices, can navigate PC and basic MS Office easily.
- Ability to succeed in a result-focused environment, with a healthy desire to meet and exceed goals.

You must have the ability to work nights and weekends as we service our Card Members 24 hours a day / 7 days per week.