About this role
To handle and report to Director Operations on all aspects of Operations function, while maintaining a high level of service to customers, measuring and monitoring vendor and staff performance and controlling overall operational costs. Demonstrates customer focus, individual development, efficiency, collaboration, and recommends/implements process improvements. Upholds and ensures that all Hapag-Lloyd policies and procedures are followed and maintained.
- FIS schedule maintenance
- 7 to 10 years of comprehensive operations experience in liner shipping business
- Schedule reliability
- EPOS performance
- Empty evacuation plan adherence
- Equipment forecast accuracy
- CRC BU vs Actual
- Empty supply costs BU vs Actual
- Purchase order capture speed and accuracy
- Turnaround time – MTY equipment
- M&R per box
- Equipment sales