About this role
The Customer Solutions Specialist represents Hapag-Lloyd Customer Service locally and connects customers, Sales, Customer Service, Digital teams, and other relevant stakeholders.
The role guides customers on Hapag-Lloyd’s standard Customer Service channels, processes, service commitments, and Quality Promises. It also supports the development of practical solutions and the coordination of exception handling for key- and global customers.
In addition, the role coordinates local Digital activities, supports digital adoption, contributes to, and helps the Area achieve their Digital KPIs and goals.
- Min 3 years of work experience in the position
- University degree or equivalent
- Analytical and consultative approach, with the ability to understand customer needs, identify suitable solutions, and communicate their value.
- Working knowledge of MS Office
- Able to work well with others and follow guidelines
- Positive attitude
- Ability to work under pressure
- Goal and deadline driven
- Good time management skills
- Receptive and be able to grasp new ideas and motivate one’s self for personal
development, identifying opportunities for continuous improvement
- Understanding of shipping business, from the frontline and operational perspectives
- Very good command of written and spoken English (B2 level or above)
- Fluent command of written and spoken Swedish