About this role
Service Manager Responsibilities:
To provide direction to service personnel, delegate assignments according to business needs and answer questions concerning present and future jobs.
Manage the operation of the Service Department including training, recruiting, interviewing, employment appraisals and possible employee discipline and termination issues.
Prepare annual budget and monitor budgeted expenditures.
Maintain awareness of current and projected market conditions; develop and implement appropriate strategies and programs as necessary to attain the dealership’s Service Department customer, operating and profitability objectives.
Service Manager Requirements:
A minimum of five years’ experience in heavy-duty truck/engine repair and installation.
Five years’ experience in management is required.
Ability to troubleshoot and diagnose service issues and resolve complaints.
Skills in welding, electrical, and hydraulic systems.
Ability to listen, communicate effectively and resolve conflict with customers, employees and co-workers.
Experience in employee supervision and personnel administration preferably in a service technician environment.
Ability to develop written estimates and quote bids and schedule jobs.
Ability to read instructions, work orders, and specifications.
Must have excellent verbal and written communication skills.
Ability to operate personal computer and 10 key.
Strong problem solving skills.
Goal oriented, results focused.
Valid Driver License required
IND-SERVICE
Ready to Join?
Apply now to learn more about what Premier Truck Group has to offer!
Premier Truck Group is an equal opportunity employer.