Quality Assurance Manager

Quality Assurance Manager

What Youll Do:

The Quality Assurance Manager is responsible for elevating and protecting quality standards across the entire Thrive portfolio. This position ensures operational excellence, asset integrity, and a high-quality resident and guest experience. The Quality Assurance Manager serves as a critical bridge between Construction, Community Management, Facilities and Experience, ensuring seamless transitions, reducing repeat failures, and driving long-term asset performance.

The ideal candidate combines a strong construction foundation with multi-family operational experience and brings a coaching mindset, analytical skillset, and a sharp eye for quality.

The Company You Will Join:

At Thrive we believe in building places people are proud to call home. Thrive Companies is a vertically integrated real estate developer focused on large-scale, mixed-use communities. Our developments seamlessly integrate residential, commercial, and lifestyle spaces with exceptional service to create vibrant, inclusive environments where individuals and businesses can thrive.

What Youll be Responsible for:

Quality Assurance & Site Inspections

- Conduct routine site quality assurance reviews across the portfolio.

- Participate in unit walks, construction site walks, model inspections, and conduct spot checks to proactively identify where quality improvements efforts should be made.

- Evaluate unit interiors, common areas, amenity spaces, back-of-house areas, exterior appeal, and overall asset condition.

- Assess compliance with Thrive operational standards, brand standards, and maintenance expectations.

- Identify recurring deficiencies and operational breakdowns.

- Develop scalable solutions that eliminate repeat failures.

Operational Excellence & Standards

- Create and refine inspection protocols, scorecards, and reporting tools.

- Ensure consistency in execution across all communities.

- Support standardization of best practices in facilities, safety compliance, and resident experience.

Maintenance & Asset Condition Oversight

- Assess preventative maintenance programs and work order trends.

- Review site-level maintenance practices to ensure long-term asset preservation.

Documentation & Reporting

- Maintain centralized quality assurance documentation and reporting systems.

- Track implementation of corrective actions and verify sustained improvement.

- Produce detailed inspection reports with actionable recommendations.

- Track trends across the portfolio, including recurring deficiencies and improvement opportunities.

- Deliver executive-level summaries on asset condition, risks, and quality performance metrics.

- Translate site observations into data-driven insights that inform operational strategy.

Training & Stakeholder Collaboration

- Partner closely with leaders and business owners to ensure cross-functional efficiency and expectations across the organization.

- Coach teams on improving execution and preventing recurring issues.

- Develop and deliver training programs on quality standards and process adherence.

- Serve as a mentor to help teams build long-term capability rather than dependency.

Process Improvement

- Develop and refine quality assurance programs tailored to multifamily operations.

- Identify opportunities to reduce resident complaints, maintenance backlogs, and operational inefficiencies.

- Partner with leadership to drive repeatable, scalable quality processes across the portfolio.

- Other duties as assigned.

What Success Looks Like:

- Measurable improvement in quality across the portfolio.

- Significant reduction in repeat maintenance issues and recurring deficiencies.

- Improved work order trend data and decreased preventable issues.

- Strong, collaborative alignment between teams and leadership.

- Clear executive visibility into asset condition, risks, and quality performance.

- Teams that demonstrate improved capability, accountability, and ownership of standards

Qualifications and Skills:

- High school diploma or equivalent required, bachelors degree in Property Management, Construction Management, Facilities Management, Engineering, or related field preferred.

- 5+ years of progressive experience in multifamily property management, construction, quality assurance, warranty services, hospitality, or related operational leadership roles.

- Strong construction background preferred.

- Experience in multifamily required; additional experience in hospitality a plus.

- Demonstrated ability to analyze operational data, including work order trends and performance metrics.

- Ability to read and interpret construction drawings and building documentation strongly preferred.

- Proficiency with property management and project management software.

- Exceptional eye for details and high-quality standards.

- Coach mindset with the ability to influence behavioral change.

- Highly organized, self-directed, and comfortable operating across multiple sites.

- Strong written and verbal communication skills, with the ability to build trust across the organization.

Perks and Benefits:

- Retirement plan and company match

- Full suite of health benefits

- Philanthropic opportunities and engagement

- Parental and family leave

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