Senior Analyst - Partnerships, Amex Offers

Senior Analyst, Partnerships, Amex Offers

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.

How will you make an impact in this role?

This Senior Analyst position reports to the Director, Product Line Strategy & Partnerships and will support the day-to-day management, performance, and operational execution of Amex Offers' strategic third-party partnerships, including Rakuten, Cardlytics, and the Smart Offers portfolio.

The Senior Analyst will serve as a key operational and technical point of contact for partners, working across Product, Engineering, Operations, Analytics, and other internal teams to identify and resolve issues, support new technology capabilities and integrations, and ensure strong day-to-day execution. The role will support partners in the US and key international markets and work closely with the Senior Manager, Partnerships to deliver against partnership objectives.

The Senior Analyst will own performance management and operational excellence across the partnerships, using data to identify performance drivers and opportunities for improvement. A core responsibility will be troubleshooting operational and technical issues—identifying root causes, coordinating the right internal and external stakeholders, and driving issues through resolution. The role will also support the Senior Manager, Partnerships in identifying opportunities to improve partner and program economics as the portfolio scales.

Minimum Qualifications

- Demonstrated ability to troubleshoot ambiguous operational or technical issues, coordinate across multiple stakeholders, establish clear ownership, and drive issues through resolution
- Strong analytical and problem-solving skills, with the ability to analyze performance data, identify key drivers and root causes, and translate findings into clear recommendations and actions
- Technical aptitude and comfort working with APIs, system integrations, and data flows, with the ability to translate effectively between technical and non-technical stakeholders
- Strong relationship management and communication skills, with the ability to build credibility and work effectively with both external partners and cross-functional internal teams
- Strong project management skills, with the ability to manage multiple workstreams, dependencies, and priorities simultaneously
- High degree of ownership, curiosity, and attention to detail

Preferred Qualifications

- Experience supporting external partnerships, clients, or other third-party relationships
- Experience working with APIs, technical integrations, Product, or Engineering teams
- Experience using data to evaluate partner, campaign, or product performance
- Experience in digital advertising, loyalty, payments, merchant-funded offers, or related ecosystems

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.