About this role
This position will support the Retail Center of Excellence, providing expertise in special projects and Benchmarking.
The Laboratory Supervisor leads daily workflow while partnering closely with clients on special projects and benchmarking initiatives. This role ensures accurate, timely, and compliant testing; translates client needs into practical laboratory plans; and delivers clear results, recommendations, and continuous-improvement insights.
- Higher secondary education (equivalent to HS Diploma)Good written and verbal communication skills.
- Speaks credibly in area of own expertise.
- Has demonstrated the ability to communicate in a variety of methods. Proficiency in English Ability to communicate technical information in a non-technical way.
- Ability to build and maintain good working relationships. Technical Knowledge.
- Demonstrated ability to coach and train others.
- Able to develop and present training materials using a variety of methods (group presentations, video, etc.).
- Ability to analyze data and trends and draw useful conclusions.
- Has strong customer focus and effective customer service skills.
- Understands the impact of changes to requirements and can understand and communicate the impact to the test method.