Technical Customer Success Manager (Italian)

About the Role

This is a customer-facing role at a seed-stage AI voice automation company serving SMBs across Europe. You will own the full post-sale lifecycle for a portfolio of Italian-market customers, ensuring they get real value from an AI phone assistant platform. It is a high-ownership position where your work directly drives retention, expansion, and customer satisfaction.

What You'll Do

- Own a portfolio of Italian SMB customers from onboarding through expansion and renewal.
- Spend the majority of your time in calls and video meetings with customers, understanding their needs and improving their setups.
- Configure and implement AI assistant workflows for medium-complexity use cases, and coordinate with developers for advanced technical setups.
- Run proactive outreach based on usage signals, including low engagement, expansion opportunities, and setup friction.
- Identify churn risks early and take targeted action to retain at-risk accounts.
- Surface new AI use cases within existing accounts to drive expansion revenue.
- Manage your activity autonomously in HubSpot, using established playbooks while testing and iterating on your own initiatives.

What We're Looking For

- 2 to 5 years in Customer Success, Account Management, Forward Deployment Engineering, or a technical client-facing SaaS or B2B role.
- Comfortable reading API documentation and error logs to troubleshoot customer setup issues independently.
- Hands-on experience with workflow automation tools such as n8n, Make, Zapier, or similar platforms.
- Proficiency with HubSpot CRM for managing customer activity and data-driven workflows.
- Proven experience managing the full customer lifecycle, including onboarding, expansion, retention, and churn prevention, for SMB or mid-market accounts.
- Native or C2-level Italian and strong English proficiency.
- Genuine interest in AI and conversational AI products.
- Structured, autonomous, and results-driven, you take initiative, test ideas, and iterate without waiting to be directed.
- Experience working alongside developer teams on technical implementations and escalations is a plus.
- Willing to relocate to Vienna for an initial 1 to 2 month onboarding period before being based in Barcelona.

Compensation & Benefits

Salary range: 60,000 to 80,000 EUR annually . Visa sponsorship is not available for this role.

Location

On-site in Barcelona, Catalonia, Spain , with an initial onboarding period in Vienna, Austria.