About this role
Responsibilities
- Portfolio: Oasia Hotel Novena, Oasia Hotel Downtown, Amoy Hotel and The Clan Hotel.
- Day-to-day sales activities include telemarketing, sales calls, hotel visits, entertainment, virtual presentations etc.
- Be familiar and effective in the sales process: create rapport, ask open questions, follow-up, anticipate and manage expectations, advise conflicts, overcome objections, closing and obtain post-feedback.
- Acquire new sales leads/ prospects and establish new accounts to grow account/ client base.
- Foster and develop relationship with existing clients and customers to maintain loyalty. Manage leads and enquiries and provide suitable solutions promptly.
- Achieve various monthly sales targets set to meet overall cluster budget.
- Review account portfolio regularly and present to management to provide analysis on performance of each account and forward action plans.
- Be familiar and diligent with various company systems and sales tools, such as property management system, customer relationship management system, booker loyalty where applicable.
- Compliance with statutory regulations and internal guidelines/ SOPs.
- Follow up with clients whose payments are outstanding and long overdue.
Requirements
- Diploma or Degree in Sales and Marketing.
- At least 3 - 5 years of relevant experience in hospitality industry.
- Excellent communication, interpersonal, networking and organisational skills.
- Strong negotiation and presentation skills.
- Able to work well under pressure in a fast paced environment.
- Self-motivated, team player, result oriented individual with strong business acumen.