About this role

Swan General Ltd is seeking to recruit self-motivated and customer-oriented persons to join the Branch and Direct Sales – Black-River.

Main Responsibilities will include:

- Maintain a high standard of service and make sure that relationship with collaborators meet the company requirements

- Assist the Branch Executive – Branch & Direct Sales Operations to monitor the branch budget

- Ensure that deadlines and targets set by the company are met

- Provide feedback in regards to existing process as and when required

- Liaise and maintain a good relationship with partners / other departments for proper coordination.

- Adopt a Cross-Selling and Up-Selling Culture

- Ensure total customer satisfaction through excellent customer service in line with Swan values

- Ensure ethical and needs-based selling as per procedures set by the company

- Conduct daily cash count as per procedures set by the company

- Do proper underwriting to ensure intake of quality business

- Closely monitor the prospecting list of potential clients

- Provide assistance to agents / Brokers and any other stakeholders as and when required

- Minimum Higher School Certificate or equivalent

- Ideally have at least 2 years’ working experience with excellent customer service skills

- Experience in the General insurance field will be a definite advantage

- Be computer literate, with a good knowledge of Word and Excel

- Have an outgoing personality with good communication and selling skills, have the ability to work in a team and deliver results