About this role
Duties will include:
- Identify, understand and assess business needs, and clearly communicate requirements to stakeholders to enable the design and implementation of the solution
- Identify and evaluate opportunities to apply AI and intelligent automation (e.g. workflow automation, document processing, chatbots, AI-assisted decision support) to improve efficiency, accuracy and customer experience
- Analyse operational and business data to uncover trends, gaps and inefficiencies, and use data-driven insights to support recommendations and decision-making
- Develop and maintain business process documentation to be used as a reference for preparing test cases, training documents, etc.
- Streamline business processes by preparing AS-IS and TO-BE process flows, and identify gaps and inefficiencies using Six Sigma and Lean methodologies
- Design, configure and test automated workflows and AI-enabled solutions to improve operational efficiency
- Define data requirements, business rules and success metrics (KPIs) for automation and AI initiatives, and help monitor their performance after go-live
- Prepare Business Requirement Documents (BRDs), User Stories and user manuals
- Actively participate in project and team meetings, collaborating with team members and other departments, outsourced development resources, solution providers and external consultants where appropriate
- Assist Business Analysts in defining project scope, goals and deliverables
- Test applications, workflows and automations prior to UAT sessions
- Provide business support as required within agreed timeframes
Qualifications and Experience:
The ideal candidate should possess the following profile:
- Holder of a Degree in Information Technology from a recognised university
- Minimum of 2 years’ working experience in a similar field
- Good understanding of data concepts, including data quality, data structures and data-driven analysis, with the ability to interpret data and present insights clearly
- Hands-on experience with, or strong knowledge of, AI and automation tools (e.g. BPM/workflow platforms, RPA, low-code/no-code tools, generative AI) and their practical business applications
- Experience with BPM software/workflow tools would be an advantage
- Proficiency in data analysis and reporting tools (e.g. Excel, SQL, Power BI or similar) would be an advantage
- Knowledge of Six Sigma, Lean, Agile and Project Management techniques would be an advantage
- Excellent oral and written communication skills
- Strong analytical, creative, problem-solving and conceptual skills
- Good planning and organisational skills
- Thoroughness and attention to detail
- A curious, forward-looking mindset with a passion for continuous learning in AI and emerging technologies
The Company reserves the right:
- To convene only the best qualified candidates to participate in the selection exercise.
- Not to make any appointment following this advertisement