About this role
The Senior Associate, Event Management Operations is responsible for supporting the enterprise Event Management platform and associated operational processes. This role partners closely with Monitoring, Infrastructure, Application, and Platform Engineering teams to onboard new event sources, maintain event quality, support platform operations, and drive service reliability improvements.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience.
- 3+ years of experience supporting enterprise IT operations, monitoring, event management, or observability platforms.
- Experience working with incident management, change management, and production support processes.
- Understanding of enterprise infrastructure, applications, cloud platforms, and monitoring technologies.
- Experience with scripting or automation using Python, PowerShell, Bash, or REST APIs.
- Linux and Windows OS proficiency
- Strong troubleshooting and analytical skills.
- Ability to collaborate across multiple technical teams.
Preferred Qualifications
- Experience with: IBM Netcool/OMNIbus
- ServiceNow Incident Management