Senior Infrastructure Engineer

Are you an experienced infrastructure engineer who enjoys solving complex technical challenges and acting as the escalation point for critical endpoint issues? Would you like to play a key role in supporting and improving enterprise device management services while working with modern Microsoft technologies? We can offer great career progression opportunities, ability to be based anywhere across the UK, benefits which you can flex to meet your needs, and training and development opportunities. This is an exciting opportunity to join our Strategic Digital Solutions team as a Senior Infrastructure Engineer. You will work within a BAU support team, providing advanced technical expertise across endpoint management, device lifecycle management, automation and security. Acting as a senior escalation point, you'll bridge operational support teams with infrastructure and engineering functions, helping to resolve complex incidents while driving service improvements and maintaining high standards of customer service. The role can be based anywhere in the UK. This is a hybrid role and you must be able to travel to Hemel Hempstead when required. Travel requirements will vary depending on project and operational demands, ranging from 1 to 2 visits per month during quieter periods up to 4 days per week during particularly busy or sensitive projects. What you'll be doing:
- Resolving complex 3rd and 4th line incidents involving operating systems, endpoint hardware and persistent software issues.
- Managing and maintaining endpoint management platforms including Intune, SCCM/MECM and Group Policy.
- Supporting Microsoft 365 services including Entra ID, Exchange Online, OneDrive and Teams.
- Creating and maintaining automated software deployments, operating system upgrades and device imaging solutions using PowerShell and packaging tools.
- Monitoring endpoint security, device compliance, vulnerability remediation and encryption standards.
- Conducting root cause analysis for recurring incidents and producing technical documentation and knowledge articles for support teams.
What you'll bring:
- In-depth experience administering Microsoft Intune and SCCM/MECM, including endpoint management, application deployment, patching and device policy management.
- Strong knowledge of Mobile Device Management, Windows 10/11, Active Directory and Entra ID within enterprise environments.
- Experience packaging and deploying applications through endpoint management platforms to support software delivery and lifecycle management.
- Strong PowerShell scripting skills to automate tasks, improve operational efficiency and support deployment activities.
- Experience managing Windows, Microsoft Defender and third-party patching solutions, ensuring endpoint security, compliance and vulnerability remediation.
- Experience using ServiceNow and working within ITIL-based Incident, Problem and Change Management processes.
If you’re interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you! Employment Type: Full-time, Permanent.
Location: UK Wide (Hybrid with travel to Hemel Hempstead as required).
Security Clearance Level: SC.
Internal Recruiter: Annecia.
Benefits: 25 days annual leave with the choice to buy additional days, health cash plan, life assurance, and pension. Although this role is advertised as full-time, we believe that flexibility at work can promote work/life balance, increase your motivation, reduce stress and improves performance and productivity. We support different ways of working and can offer a range of flexible working arrangements. So, if you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible. Loved reading about this job and want to know more about us? With a long history of delivering transformation, we've developed a market-leading partnership ecosystem to provide business services of the future and shape valuable, positive outcomes for communities. We empower our clients by providing innovative solutions and commercial models that help them meet their business needs, drive operational efficiencies, and deliver impactful value creation. We remain committed to values of excellence, empathy and respect to produce transformative outcomes in business processing – creating value for all.