Account Management Specialist

Job Title: Account Manager Job Description
We are seeking a dynamic and proactive Account Manager who will play a key role in managing relationships with our major aerospace customers. This position offers an exciting opportunity to work within a fast-paced and highly reactive environment, providing essential support and coordination across various departments. The role is ideal for individuals who thrive in a collaborative team setting and are eager to contribute to a growing company.
Responsibilities
- Manage a shared inbox with primary responsibility for a major aerospace customer.
- Respond to customer inquiries and requests promptly.
- Communicate updates and resolve customer concerns effectively.
- Enter and manage customer orders accurately.
- Assist with quality complaints and issue resolution.
- Collaborate daily with internal stakeholders including manufacturing, sales, supply chain, and shipping.
- Process paperwork and customer documentation efficiently.
- Monitor customer requests and ensure timely follow-up.
- Support quote requests and account management activities.
- Track customer issues and assist with process improvements.
Essential Skills
- Customer service and account management experience.
- Strong verbal and written communication skills.
- Administrative support and data entry proficiency.
- Ability to manage a heavy email volume and prioritize tasks effectively.
- Strong sense of urgency and ability to adapt to shifting priorities.
Additional Skills & Qualifications
- Associate's or Bachelor's degree.
- Experience in manufacturing or aerospace/defense industry is a plus.
- ERP, Microsoft Navision, or Microsoft Business Central experience is advantageous.
- Moderate Microsoft Excel skills.
- Inside sales or account management experience.
- Interest or aptitude for sales and business development.
Work Environment
This is a fully onsite position from 8 AM to 5 PM, with some flexibility in start times as long as the 40-hour work week is maintained. The role is based in an office connected to a manufacturing site, providing exposure to a dynamic and collaborative work environment. Initial training will take place in Cleveland, OH, with quarterly travel as needed. The team values strong communication and the ability to handle stressful situations professionally.
Job Type & Location
This is a Permanent position based out of Northglenn, CO.
Pay and Benefits
The pay range for this position is $60000.00 - $70000.00/yr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Competitive benefits package
Profit-sharing plan
Career growth and advancement opportunities
On-the-job training
Internal mobility and opportunities to move between departments
Flexible work environment/scheduling in some roles according to employee reviews
Positive comments about communication, management, and growth opportunities
Workplace Type
This is a fully onsite position in Northglenn,CO.
Application Deadline
This position is anticipated to close on Oct 9, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.