F&B Sales Agent

Your Journey Starts Here.

This Isn't Just A Role - It's A
Position Within A Global Lifestyle Powerhouse.

At The Group, you'll operate at the crossroads of
culture, entertainment, and commercial ambition - contributing to an ecosystem
that spans hospitality, entertainment, real estate, and beyond.

The Opportunity

A Platform for Those Who Deliver.

Whether
you're in a frontline role, a specialist function, or a leadership position,
every role presents an opportunity to make a meaningful impact.

Compensation

- A fixed monthly salary of AED 2,400 offered as part of this exciting career opportunity.

Roles and Responsibilities

You Take Ownership. You Deliver With
Precision.

You
approach your responsibilities with discipline, a clear understanding of what
the business requires, and a consistent attention to quality - working
collaboratively and focused, at all times, on delivering meaningful output.

- Previous
experience of 1-2 years of Sales experience as a Food and Beverage Reservations
Sales Agent in a Luxury Hotel environment in the UAE.
- Computer
literacy, with a mastery of Word, Excel, and Outlook, while possessing an
exceptional knowledge of Hotel PMS, specifically Opera.
- A Welcoming and Enthusiastic Energy
that sets the tone for a Sensational Guest Experience.
- Strong
business acumen and analytical skills, with the ability to drive revenue and
manage costs effectively.
- A
Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every
aspect of the Operation is curated to perfection.
- Excellent communication and interpersonal skills, leveraging strong verbal and written
skills to engage effectively with guests, FIVE Tribe Members, and stakeholders.
- Finds
creative solutions and take ownership of all duties and tasks assigned, while
ensuring an unparalleled Journey at FIVE.
- Skills in
Improving Customer Satisfaction and Driving Profitability, showcasing a
commitment to Industry-Leading Standards.
- ‘FIVE-Styled’ Visionary thinking by finding creative solutions, while
taking Ownership for all duties and tasks assigned.
- Impeccable
communication skills, both verbal and written, with fluency in English.
Additional languages are a plus.
- A
hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
- Acts as the Initial Touch Point for
Guests, promptly and professionally handling inbound calls and online chat
inquiries with ‘FIVE-Styled’ Flair.
- Effectively showcases FIVE’s sensational
Food and Beverage Offerings to Convert inquiries into Confirmed Reservations.
- Utilises exceptional Communication
Skills to facilitate Table Reservations, Dining and Entertainment Enquiries,
and any other Guest Requests.
- Promptly answers telephone calls, greeting callers with an energetic,
friendly, and courteous tone, reflecting the buzzing ‘Vibe at FIVE.’
- Exhibits
unmatched Enthusiasm in responding to Reservations Sales Inquiries, resulting
in successful Reservations across FIVE’s award-winning Food and Beverage
Concepts.
- Effortlessly
handles all Guests with the utmost professionalism, ensuring a flawless Reservation
Experience that align with the Guest's every expectation.
- Provides Prompt
and Efficient service, maintaining the unparalleled Luxury Allure that defines
FIVE.
- Participates
actively in weekly and monthly Department Meetings, contributing to our buzzing
and dynamic ‘Vibe at FIVE.’
- Demonstrates
adherence to Department Standards (SOP) and achieves Targeted Results, such as
quality calls, swift response times, efficient handling of calls and emails,
precision, and adherence to FIVE's Safety Standards.
- Responds to all
Guest Queries received through various channels (phone, email, direct connect,
etc.) with speed and accuracy, staying true to FIVE’s visionary Standards of
Service.
- Showcases an
exceptional grasp of FIVE's state-of-the-art Dining and Entertainment Concepts
and captivating promotions, deftly employing Up-Selling Techniques to create a
First-in-Class experience that leaves Guests delighted.
- Responds to emergencies, Guest requests
and conducts diligent follow-ups to ensure a ‘FIVE-Star’ experience for Guests.
- Remains composed and professional during
Emergency Situations, managing calls with a calm and courteous demeanor, and
following Established Procedures.
- Adheres to SOPs and Service Standards,
executing duties with a Sensational Flair and ensuring adherence to Safety
Policies.
- Collaborates with the FIVE Tribe,
embracing a culture of Continuous Improvement and Shared Success.
- Executes Administrative Tasks in a
timely manner, documents customer interactions and ensures records are always
updated.
- Safeguards utmost confidentiality, Protecting Guest
Information with care and discretion.
What Success Looks Like

Be Part of an Organisation That
Recognises Delivery and Rewards Growth.

You'll
be part of a global, fast-growing business operating across some of the most
distinctive destinations in the industry, working alongside a diverse,
multicultural team united by shared standards, at a pace that supports real
development and where consistent delivery is recognised across every function,
brand, and territory.

You Connect

You recognise how your work affects the
wider team, the guest, and the business, and you act accordingly.

You
Represent the Brand

In
every interaction, whether with a guest, a colleague, or a partner, you
conduct yourself as a representative of the brand.

You Own It

You assume full responsibility for what
falls within your remit, and you see it through to completion with minimal
oversight.

You Deliver

Your
work is accurate, timely, and consistently meets the standard expected, while
understanding how it connects to the wider business, team output and
commercial results.

You Grow

You receive feedback constructively,
develop your capabilities with intent, and approach every challenge as an
opportunity to improve.

Ready to Join the Tribe?

If You Want to Play at the Highest
Level, We’d Like to Hear from You.

If you're inspired by high-performance environments,
energised by possibility, and driven to deliver work that truly stands out -
write to us with your CV and a brief introduction to the contact below.
Apply: https://careers.fivehotelsandresorts.com/jobs/Careers