Customer Service Representative

Customer Service Representative

Position Overview

Our client is seeking a Customer Service Representative to support customers by handling inbound calls, processing orders, resolving inquiries, and ensuring a positive customer experience. This role is ideal for someone who enjoys helping customers, working in a fast-paced environment, and managing multiple priorities throughout the day. The successful candidate will serve as a key point of contact for both business and consumer customers, assisting with order entry, shipping inquiries, product questions, and general account support.

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Key Responsibilities

- Answer approximately 3050 inbound customer calls per day.
- Create and enter customer orders accurately into the company's order management system.
- Assist customers with order status requests, shipment tracking, returns, credits, and product inquiries.
- Investigate and resolve order-related issues, including missing, damaged, short, or incorrect shipments.
- Escalate complex customer concerns to appropriate team members when necessary.
- Maintain accurate customer records and order information.
- Respond to customer emails and internal communications in a timely manner.
- Collaborate with internal departments to ensure customer needs are addressed efficiently.
- Deliver professional and courteous service while managing challenging customer situations.
- Develop product and process knowledge over time to independently handle a broader range of inquiries.

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Required Qualifications

- Minimum 1 year of customer service experience in a call center, customer support, order entry, or similar environment.
- Experience processing customer orders received over the phone.
- Comfortable handling a high volume of inbound calls throughout the workday.
- Experience resolving customer issues related to orders, shipments, returns, credits, or billing concerns.
- Strong data entry and administrative skills with a high level of accuracy.
- Proficiency with Microsoft Office, including Outlook, Excel, and Teams.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize work in a fast-paced environment.

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Preferred Qualifications

- Experience using ERP, CRM, or order management systems.
- Familiarity with distribution, manufacturing, transportation, automotive, retail, agricultural, or industrial environments.
- Experience supporting business-to-business (B2B) and business-to-consumer (B2C) customers.
- Knowledge of shipping, logistics, freight, returns, or order fulfillment processes.

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Desired Soft Skills

- Strong customer-first mindset with a genuine desire to help others.
- Ability to remain calm and professional when dealing with difficult situations.
- Coachable, adaptable, and open to feedback.
- Team-oriented with a collaborative approach to problem solving.
- Comfortable asking questions and escalating issues when appropriate.
- Dependable, organized, and detail-oriented.
- Eagerness to learn new products, systems, and processes.

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Top Skills

- Customer Service
- Customer Support
- Order Entry
- Data Entry
- Inbound Call Handling
- Microsoft Office
- Problem Resolution
- Order Management
- Communication Skills
- Customer Relationship Management (CRM) Systems

Job Type & Location This is a Contract position based out of Calgary, AB.
Pay and Benefits
The pay range for this position is $22.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Workplace Type
This is a fully onsite position in Calgary,AB.

À propos d'Aston Carter

Aston Carter fournit des solutions de talent de classe mondiale à des milliers de clients à travers le monde. Spécialisés dans la comptabilité, la finance, les ressources humaines, lacquisition de talents, les achats, la chaine dapprovisionnement, et certaines professions administratives, nous étendons les capacités des entreprises à la pointe de lindustrie. Nous nous appuyons sur notre profonde expertise en matière de recrutement et sur notre vaste réseau pour répondre aux besoins évolutifs de nos clients et de notre communauté de talents avec agilité et excellence. Avec des bureaux aux États-Unis, au Canada, en Asie et en Europe, Aston Carter est au service dun grand nombre dentreprises du classement Fortune 500. Nous sommes fiers davoir remporté la désignation « Prix Platine » dans le cadre des prix Best of Staffing® Client et Talent décernés par ClearlyRated.

Aston Carter est un employeur souscrivant au principe de légalité des chances et accepte toutes les candidatures sans tenir compte de la race, du sexe, de lâge, de la couleur, de la religion, des origines nationales, du statut dancien combattant, dun handicap, de lorientation sexuelle, de lidentité sexuelle, des renseignements génétiques ou de toute autre caractéristique protégée par la loi.

Si vous souhaitez faire une demande daccommodement raisonnable, tel que la modification ou lajustement du processus de demande demploi ou dentrevue à cause dun handicap, veuillez envoyer un courriel à [email protected] pour connaître dautres options daccommodement.

Ordonnance sur légalité des chances de San Francisco:
Conformément à lOrdonnance sur légalité des chances de San Francisco, pour tous les postes situés dans la ville et le comté de San Francisco, nous examinerons les candidatures des personnes qualifiées ayant un casier judiciaire ou des antécédents criminels.

Utilisation de lintelligence artificielle (IA):
Nous pouvons utiliser lintelligence artificielle (IA) pour soutenir certaines étapes de notre processus dembauche, notamment la recherche, la présélection et lévaluation des candidatures. LIA aide à analyser les candidatures et les qualifications, mais les décisions finales sont prises par notre équipe de recrutement. En soumettant votre candidature, vous reconnaissez et acceptez que celle-ci puisse être examinée à laide doutils dIA.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.