About this role
Operations Manager – Vehicle Processing
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Road & Rail Services
Location: Jacksonville, FL
Job Type: Full-Time | On-Site
Lead a Fast-Paced Vehicle Processing Operation
Road & Rail Services is seeking an experienced Operations Manager to provide hands-on leadership for our vehicle processing operation in Jacksonville, Florida . This position is ideal for a motivated supervisor or manager who enjoys leading employees, solving operational challenges, and maintaining high standards for safety, productivity, and customer service.
Reporting directly to the Terminal Manager, the Operations Manager will coordinate daily activities within the Vehicle Handling department and provide leadership to employees responsible for the movement and processing of vehicles.
This is an active operations management position. Successful candidates should be comfortable spending time in the operation, working directly with employees, responding to changing customer demands, and making decisions that keep the operation moving safely and efficiently.
TWIC Badge Required
A TWIC Badge is required for this position. To begin the TWIC application process or to get more information, visit www.tsa.gov/twic
What You'll Be Responsible For
As Operations Manager, you will help oversee the daily performance of the Jacksonville vehicle processing operation. Responsibilities include:
Direct daily activities within the Vehicle Handling department
Plan staffing and workflow based on customer volume and operational requirements
Provide leadership, coaching, and direction to supervisors, leads, and hourly associates
Participate in interviewing, hiring, onboarding, and training new employees
Conduct or coordinate daily safety meetings and operational briefings
Ensure employees understand their assigned responsibilities, work instructions, and safety procedures
Monitor productivity, quality, attendance, and overall employee performance
Ensure compliance with company policies, customer requirements, site SOPs, and established work instructions
Support compliance with applicable OSHA, EPA, FRA, and DOT requirements
Perform operational audits and inspections to identify safety, quality, or performance concerns
Address operational issues and implement corrective actions when necessary
Identify opportunities to improve productivity, quality, safety, and workflow
Maintain effective communication with the Terminal Manager, customers, and employees
Exercise independent judgment regarding staffing, employee performance, promotions, and other operational decisions
What We're Looking For
Qualified candidates should have:
Previous supervisory or management experience
Experience leading employees in a fast-paced operation
Strong leadership, communication, organization, and problem-solving abilities
A safety-first approach to managing people and operations
Ability to hold employees accountable while developing a productive team
Proficiency with Microsoft Office
Valid state driver's license
Ability to work collaboratively with management, employees, and customers
Willingness to work a flexible schedule based on operational requirements
Ability to obtain and maintain all required credentials, including a TWIC Badge
Experience in automotive logistics, vehicle processing, transportation, railroad operations, port operations, manufacturing, warehousing, distribution, or another industrial environment is beneficial.
What We Offer
Road & Rail Services provides employees with a competitive benefits package, including:
Medical and dental insurance
401(k) with company match
Short- and long-term disability coverage
Paid holidays
Paid vacation
Annual safety shoe allowance
Company-provided Personal Protective Equipment (PPE)
Veteran-friendly workplace
Training and development opportunities
Career advancement opportunities
A strong promote-from-within culture
Grow Your Career With Road & Rail Services
Established in 1987, Road & Rail Services has grown into a leading provider of rail-related operations, maintenance, and logistics services throughout North America. Our teams support customers with specialized plant and terminal operations while maintaining a strong commitment to safety, quality, and dependable service.
If you have experience leading employees in a transportation, automotive, logistics, port, or industrial operation and you're ready to take ownership of a fast-moving operation, we encourage you to apply for our Operations Manager – Vehicle Processing position in Jacksonville.
Road & Rail Services is an Equal Opportunity Employer.
This job requires a background check and drug screen.