About this role
The Team Leader is responsible for managing day-to-day planning, implementation and problem-solving to ensure their team achieves their daily goals in production or service. Responsible for mentoring and assisting the assigned non-technical team with daily operational tasks and holistic performance growth and development.
- Bachelor's Degree (Four-year college course).
- At least two (2) years equivalent work experience as team lead.
- Certificate in Team Leading.
- Ability to develop, implement and assess performance metrics.
- Proven record of boosting team performance and employee retention rates.
- Advanced computer skills and ability to work well under pressure individually and as part of a team.
- Responsible, calm and are able to plan and prioritize his/her work and other people's daily activities.
- Excellent communication and interpersonal skills with people at all levels.
- Proficiency of the English language, both in verbal and written.
- Strong customer orientation, active listening, and excellent phone handling skills.
- Demonstrates analytical thinking and effective conflict resolution skills.
- Ability to implement standards and procedures for security and performance management.
- Ability to multi-task, prioritize and manage own work and others' effectively.
- Demonstrate leadership with capability to motivate and inspire.
- Demonstrates initiative and implements changes to drive operational effectiveness and efficiency.
- Interpersonal skills - Ability to work independently and as a team member.
- Keen attention to details with regards to own work and of team members.
- Maintains high degree of professionalism and confidentiality.
- Ability to work all overtime holidays and weekends when operational requirements necessitate.
- Ability to make decisions in accordance with operating policies and practices.
- Must be able to work well unsupervised as well as supervise others, follow verbal and written instructions, work independently and pay close attention to details.