Capping Supervisor

Job Title: Capping Supervisor Job Description
The Supervisor, Capping Operations is responsible for leading a team of Capping Associates and Analysts. This position ensures operational excellence through effective leadership, workload management, quality oversight, compliance, stakeholder collaboration, and continuous process improvement while maintaining service level commitments and financial integrity across vehicle acquisition operations.
Responsibilities
- Lead, coach, develop, and manage a team of Capping Associates and Analysts by establishing performance expectations, conducting coaching sessions, performance reviews, career development, and workforce planning while fostering a culture of accountability and continuous improvement.
- Oversee daily operations including workload balancing, queue management, Service Cloud case management, production metrics, SLA attainment, aging management, and escalation resolution to ensure timely and accurate completion of vehicle capitalization activities.
- Provide operational oversight of complex billing, taxation, capitalization, payment, VIN, registration, and financial reconciliation issues requiring advanced judgment, cross-functional collaboration, and decision making.
- Drive operational excellence by identifying trends, analyzing performance metrics, implementing process improvements, supporting automation initiatives, updating SOPs, participating in system testing, and ensuring standardization across the team.
- Build strong partnerships with Acquisitions, Vehicle Processing, Supplier Services, Accounting, Accounts Payable, Tax, IT, Client Success, vendors, and external partners to resolve operational issues, improve end-to-end processes, and support strategic initiatives.
- Ensure accurate capitalization of vehicle assets, vendor payments, taxation, billing integrity, and financial controls, influencing client billing accuracy, vendor payment timeliness, financial statement accuracy, operational efficiency, regulatory compliance, and internal control adherence.
Essential Skills
- Bachelor's degree in Business, Finance, Accounting, Operations, or related field (or equivalent experience)
- 5+ years of experience in Finance Operations, Contract Administration, Billing, Pricing, Customer Programs, or related operational environment
- 2+ years of people leadership experience
- Strong understanding of contract interpretation, pricing administration, billing operations, and financial controls
- Advanced Microsoft Excel proficiency
- Experience managing operational metrics, service levels, and quality programs
Additional Skills & Qualifications
- Experience with Salesforce, Service Cloud, CPE, Xcelerate, FSP, or ERP
- Lean Six Sigma certification
- Project Management experience
- Change Management experience
Work Environment
This role requires a hybrid work schedule with three days in the office from Tuesday to Thursday, and remote work on Monday and Friday.
Job Type & Location
This is a Contract to Hire position based out of Hopkins, MN.
Pay and Benefits
The pay range for this position is $36.05 - $45.67/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Hopkins,MN.
Application Deadline
This position is anticipated to close on Oct 5, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.