About this role
Membership Portfolio Services, within our US Consumer Services Business, is responsible for developing and scaling several growing businesses that are strategically important to American Express. We are developing unique and differentiated ways to strengthen the Membership Model by connecting Card Members with Merchants that create opportunities to help drive our growth over the mid-to-long term.
How will you make an impact in this role?
The Senior Manager, Amex Offers Digital Media Oversight & Excellence sits within the Amex Offers Digital Media team, reporting to the Director, Global Operations & Oversight. This individual will play a critical role in advancing operational excellence and strengthening oversight across Amex Offers, including Sales conduct, sourcing, and third-party partnerships globally.
As the business and team continue to grow, this role will be responsible for establishing and maintaining scalable oversight practices across business conduct, operational risk, and compliance requirements, while serving as a key subject matter expert for Sales processes, capabilities, and third-party dependencies. The Senior Manager will also support evolving business and strategic priorities through effective change management and enablement, helping translate requirements into well-designed processes, controls, training, and documentation.
- Strong understanding of marketing principles, process, and best practices.
- Experience in marketing operations, process improvement, or project management.
- Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Risk Control Self-Assessments, Operational Risk Events, etc).
- Excellent analytical skills and the ability to interpret data to drive decision-making.
- Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.
- Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
- Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.