Facilities Manager (Soft Service)

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

DUTIES & RESPONSIBILITIES

To deliver high quality, prompt and courteous Facility Management services in support of Client's business needs in a safe working environment.

The scope covers: housekeeping, pest control, landscaping, shuttle, mail service, GYM, event arrangement, storage management, LDO&FDO & help desk. A candidate with experience in most of above service lines are highly preferred.

·         Vendor management

- To assist client/JLL team to audit the work scope and service quality of vendors.
- Regular review on SOW and SOPs to assess their properness and provide suggestions of enhancement
- Assist to evaluate the contractors’ service performance.
- Innovation and proactivity in vendor management

·         Customer Service / Client Relationships

- In charge of soft service budgeting and budget control
- In charge of cross function communication and cooperation to ensure smooth daily operation.
- Be responsible for coordinate all functions in soft service team
- In charge of vendor management with sub-contractors
- Be clearly seen as “taking lead” of soft service function, show leadership in the team
- Keep good communication with REWS sponsors and BU clients.
- Ensure the Key Operations Procedures are followed to ensure service standards are maintained.
- Be innovative and devoted to continuous improvement

·         Payment/ billing management

- To oversee the Invoice/payment process of the team
- To ensure the timing of billing and accrual
- To assist update premise pool/general pool

allocation key on monthly basis.

·         Lead the team to seek ways to constantly reduce costs and improve operational standards

·         Keep good communication with the client, vendor management and host weekly meeting with Client.

·         Any other duties assigned by his/her direct manager beside the core business.

Target R&R

1.    Soft service team management

2.    Sub-contractor vendor management

3.    Event owner / supporter

4.    Procurement <$2000 per order

5.    Budget/billing management / JDE & CCR procedure

6.    Daily / Quarterly customer / vendor communication

7.    Daily / Quarterly vendor communication

8.    Oversee the update & review of SOPs / SOWs

Requirements:

1.    Over 8 years’ experience in admin or IFM soft service

2.    Fluent oral and written English

3.    Be skilful in Microsoft Office, especially PPT and Excel

4.    Service experience in group over 500 employees are preferred.

5.    Mature and skilful in communication

6.    Senior, with team management experience

Location:

On-site –Shanghai, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected] . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.