Internal Communications Lead

At KFC, we pride ourselves on being original. We even named our recipe after it. But for us, the answer to the question is simple. Be You. Everyone at KFC is different. Unique. It’s what makes us special - Our people, The Originals. And we welcome you to join us. Bring your individuality to the table. Bring your grit and energy. Bring your spirit. Your story. Your drive and your passion. Bring it. Every piece of you. Even the parts you don’t like. Because we value our people no matter what. We’ll feed your potential and we’ll support you; to be your best self, to make a difference, and have fun. Together, we can be part of something truly extraordinary. All you have to do, is Bring it.
The Internal Communications Lead is accountable for developing and executing KFC Africa's internal communications strategy, ensuring employees are informed, engaged, and aligned to the organization's purpose, culture, and business priorities. The role leads the planning, creation, delivery, and evaluation of internal communications across multiple channels and markets, while serving as the organization's advisor on employee engagement, culture communication, leadership visibility, and change management.
Working closely with key stakeholders, the role develops communication plans, manages communication channels and campaigns, creates high-impact content, and measures communication effectiveness. The role also provides direction and oversight to the Internal Communications Coordinator to ensure content is delivered consistently, professionally, and in line with organizational objectives.

Qualifications:

- Bachelor’s degree in communications, Marketing, or a related field is required; an Honours degree or equivalent qualification is advantageous.
- 10+ years of experience in corporate/internal communications, including at least 5 years of team management and 5 years of agency management experience.
- Experience within FMCG, Retail, or QSR industries is preferred, with additional exposure to brand, marketing, and communications in a professional services firm or other world-class organization considered advantageous.
- Demonstrated leadership capability with the ability to build, motivate, manage, develop, and lead high-performing teams while effectively allocating resources to key priorities and opportunities.
- Strong strategic, creative, and innovative thinking skills, combined with excellent problem-solving abilities and sound commercial judgment.
- Exceptional relationship-building, influencing, and negotiation skills, with a proven ability to effectively engage and collaborate with stakeholders at all levels, both internally and externally.
- Excellent communication and listening skills, both verbal and written, with the ability to represent the brand, articulate ideas clearly, and think on their feet in dynamic environments.
- Ability to operate effectively under significant pressure, manage competing priorities, make spontaneous decisions, and remain focused in high-stress situations.
- Strong attention to detail and execution excellence, ensuring high-quality outcomes across communications, branding, and stakeholder engagement initiatives.
- Collaborative team player with a proven ability to serve as a visible ambassador for the brand while fostering a culture of partnership, accountability, and continuous improvement.