Provider Service Coordinator

Work Environment Hybrid Schedule (2 days from home) Initial training lasts approximately 2 to 4 weeks and takes place Monday through Friday (Mondays and Fridays at home after the first week) from 8:00 a.m. to 4:30 p.m. Following training, schedules include either a Tuesday through Saturday (Fridays and Saturdays at home) or a Sunday through Thursday (Sundays and Mondays at home) workweek, with shift options such as9:30 a.m. to 6:00 p.m., or 10:00 a.m. to 6:30 p.m Qualifications:

- 3+ years of recent service coordination, operations, customer service (non-transactional)
- Proficiency with Microsoft Office, including Excel and Word, and comfort working with multiple software systems.
- Experience with CRM systems and meeting daily/weekly goals.
- Demonstrated critical thinking skills to understand, analyze, evaluate, and negotiate in complex situations.
- Detail-oriented approach with strong data entry and documentation skills, ensuring accuracy and completeness.
- Ability to anticipate and embrace change, adapting quickly to evolving processes and workloads.

Nice Haves:

- High-volume claims experience, including claims processing and follow-up, is a strong plus.
- Experience with invoicing, invoice processing, and invoice entry is beneficial.
- Familiarity with workflow and queue management tools and processes.
- Experience generating and managing work orders, service orders, and error reports.

Job Description The Provider Service Coordinator is responsible for managing a daily caseload of home protection claims and service requests from assignment through completion. This is a fast-paced, task-driven role where you will be expected to actively work and close cases each day while meeting established daily activity and productivity goals . You will coordinate with service providers, customers, and internal teams to dispatch work orders, follow up on open cases, resolve issues, and ensure claims are completed and closed accurately and on time. This position requires someone who is organized, comfortable managing a high-volume workload, and proactive about following up on outstanding items. Responsibilities

- Manage a daily queue/caseload of open claims and work orders , working each case toward resolution and closure.
- Meet established daily activity, productivity, and case-closure goals .
- Review open cases throughout the day and prioritize emergency, urgent, and high-priority requests.
- Assign and dispatch work orders to available service providers based on location, availability, and urgency.
- Contact network and non-network contractors to secure service when a provider is not readily available.
- Research and contact new providers when additional contractor coverage is needed in a specific area.
- Make outbound calls and handle inbound calls with providers, customers, and internal departments.
- Follow up with contractors on open work orders to obtain updates and move cases toward completion.
- Coordinate emergency and urgent service requests and ensure they are actively worked through completion.
- Respond to emails and requests regarding the status of open claims and work orders.
- Resolve provider questions, service issues, and cases requiring special handling.
- Negotiate one-time service agreements or terms with contractors when necessary.
- Accurately document case activity, notes, status updates, and outcomes in company systems.
- Update provider profiles and complete required data entry and system updates.
- Review applicable contracts and agreements to ensure providers are properly set up and service requirements are followed.
- Complete work orders, service orders, error reports, provider setups, and related administrative tasks.
- Maintain positive working relationships with providers, customers, and internal teams.
- Provide overflow support to other teams and assist with managing workflow and queue volumes as needed.
- Follow established procedures and guidelines for claims processing, provider coordination, documentation, and case closure.

Job Type & Location This is a Permanent position based out of Aurora, IL.
Pay and Benefits
The pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Aurora,IL.
Application Deadline
This position is anticipated to close on Oct 13, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.