Front Office Representative - Medical

FRONT OFFICE REPRESENTATIVE - MEDICAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

- Welcome and register patients in a courteous, professional, and efficient manner.

- Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.

- Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.

- Collect co-pays and payments, ensuring accurate application to patient accounts.

- Maintain patient records in compliance with HIPAA regulations.

- Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.

- Address patient concerns, complaints, and inquiries with professionalism and efficiency.

- Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.

- Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.

- Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.

- Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.

- Keep patients and visitors informed of wait times.

- Answer calls professionally, record accurate messages, and respond promptly.

- Follow up on missed appointments and accommodate same-day requests when possible.

- Submit insurance claims, referrals, and pre-authorizations as needed.

- Maintain a clean, organized, and welcoming front office and waiting area.

- Process and file insurance and billing documents with attention to detail.

- Assist with administrative tasks such as sorting mail and preparing reports.

- Coordinate with the office team to ensure smooth patient flow.

- Assist in preparing daily deposits and handling money accurately.

- Participate in team meetings and training sessions to enhance skills and performance.

- Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

- Excellent verbal and written communication skills.

- Excellent interpersonal and customer service skills.

- Excellent organizational skills and attention to detail.

- Excellent time management skills with a proven ability to meet deadlines.

- Strong analytical and problem-solving skills.

- Ability to prioritize tasks and to delegate them when appropriate.

- Ability to function well in a high-paced and at times stressful environment.

- Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.

- Proficient with Microsoft Office Suite, software, EMR or related software.

Education and Experience:

- High School Diploma or equivalent is required.

Physical Requirements:

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift up to 15 pounds at times.

- Must be able to travel to various center locations as required.