Regional Support Associate

Job Title: Regional Support Associate Job Description
The Regional Support Associate is responsible for processing general customer orders, creating quotes for chemical, equipment, and service activities, and building relationships with stakeholders. This role requires handling most customer interactions independently.
Responsibilities
- Receive and process customer orders promptly and accurately, ensuring timely delivery and addressing any customer inquiries or concerns regarding orders. Escalate issues to the Regional Support Lead or Manager as needed.
- Retrieve information from records, emails, and other related documents, and communicate responses as needed. Route unresolved cases to the Regional Support team.
- Enter accurate and up-to-date information into the ERP system, validating data for completeness, accuracy, and compliance with company policies and procedures.
- Identify and communicate recurring issues to the Regional Support Lead or Management.
- Collaborate with internal teams, including customer service, sales, operations, and logistics, to ensure seamless order fulfillment and customer satisfaction.
- Provide support and assistance to colleagues as needed to meet customer needs and business objectives.
- Foster a positive work environment, ensuring high levels of organizational effectiveness, communication, and safety.
- Attend meetings and participate in committees as required.
- Adhere to and support all safety policies and guidelines.
- Participate in the companys performance review program and independently track and manage Key Performance Indicators (KPI).
- Enhance professional growth and development through participation in educational programs and training.
- Perform other duties as necessary or assigned.
Essential Skills
- Customer service background
- Experience in order entry/data entry and using a ticketing system
Additional Skills & Qualifications
- Excellent communication skills, both verbal and written, with the ability to interact effectively with customers and internal teams.
- Exceptional organizational skills and attention to detail, with the ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Proven ability to build and maintain positive relationships with stakeholders.
- Good decision-making skills and quick to learn new processes.
Work Environment
The position operates on a Monday to Friday schedule from 7 AM to 4 PM. The work environment promotes a good culture that encourages growth and cares about its people.
Job Type & Location
This is a Contract position based out of York, PA.
Pay and Benefits
The pay range for this position is $18.00 - $22.50/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors. Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in York,PA.
Application Deadline
This position is anticipated to close on Oct 6, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email [email protected] for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.