Employee Support/Social Services Representative

Employee Support/Social Services Representative

Reports to:  Benefits Manager

Supervises:   N/A

Summary Statement:    The Employee Support/Social Services Representative works closely with the Benefits Manager as well as internal and external resources to assist employees address personal, financial, health related, and benefit related needs.

Essential Job Functions

- Build positive, trusting relationships with employees while maintaining confidentiality and professional boundaries.

- Educate employees on workplace benefits and programs, such as FMLA, ADA, core benefits, and employee resources.

- Assist employees with understanding and navigating SSI, SSDI, Medicaid, Medicare and other state and federal benefit programs.

- Participate in training and professional development, taking the initiative to expand knowledge of employee benefits, government programs, and community resources.

- Research and identify outside resources available for issues such as healthcare, housing, transportation, food, utilities, financial concerns, legal services, and tax assistance, referring employees to the appropriate source.

- Assist employees with challenges such as understanding correspondence, completing forms, organizing information, and identifying available resources.

- Assist with special projects and initiatives that support the Social Services and Employee Resources Department.

- Maintain accurate, confidential records following established procedures.

Marginal Job Functions

- Assist other personnel as time and knowledge permit.

- Participate in training and meetings as requested.

- Perform other duties as assigned.

Qualifications

Skills, Knowledge, and Abilities

- Must have strong communication, listening, organizational, research, and problem-solving skills with the ability to identify potential solutions.

- Must be able to demonstrate compassion, patience, initiative, and willingness to learn.

- Must be able to take ownership of responsibilities while maintaining confidentiality.

- Must be able to collaborate with internal teams, external partners, and professionals to address complex employee needs.

- Must have critical thinking, research, and problem-solving skills for developing practical solutions.

- Must have effective organizational, time-management, and prioritization skills in fast-paced environments.

- Must be proficient in navigating internal systems, resources, and tools to support employees and enhance programs.

Education

- A bachelor’s degree in social work, human services, counseling, or a related field or an equivalent combination of education and experience is required.

- A minimum of two years of experience in social work, case management, or employee assistance, preferably in a nonprofit or human services setting is required.

- Knowledge of state and federal benefit programs (SSI, SSDI, Medicaid, FMLA, ADA) and community resources for housing, healthcare, and financial support is preferred.

- Experience working with individuals who are blind, low vision, or have disabilities is preferred.

- Bilingual in English and Spanish is a plus.

ISO 5.3 Organizational Roles, Responsibilities and Authorities

IFB employees have the responsibility and authority to ensure to produce first-quality products that meet customer requirements.

EEO Statement

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.  IFB Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, and disability or genetics.