About this role
Company Background
Alamance is recognized as a leading manufacturer of aerosol whipped cream, flavored drinks, freeze pops, and bottled water, offering beloved brands like Classic Cream, Fun Pops, Coffee Toppers, Whipt, and Groovy Glacier. We produce, pack and ship private labels based on customer specific needs. An innovative company with proven experience in creating exciting new products that redefine what is possible in the food and beverage manufacturing industry.
Position Opportunity:
We are looking for a dedicated IT Support Specialist to join our team. The ideal candidate will provide technical support and guidance to users, ensuring smooth operation of hardware and software systems.
Essential Duties/Responsibilities:
- Providing guidance and technical support to users of hardware and software.
- Installing or fixing hardware and software as needed.
- Troubleshooting user issues and resolving them promptly.
- Manning the help desk and responding to inquiries.
- Maintaining networks and computer systems to ensure optimal performance.
- Communicating effectively with cross-functional teams to address IT needs.
- Adapting to changing environments and learning new technologies.
- Following directions and being open to continuous learning.
- Lifting and moving equipment weighing 10-20 lbs as required.
Qualifications
Education/Training/Certifications :
- High School Diploma
- Associates degree or equivalent experience
Related Experience :
- Minimum of 2 years of technical experience.
Knowledge/Skills Experience :
- Strong problem-solving abilities.
- Excellent communication skills.
- Ability to work well in a team environment.
- Adaptability and willingness to learn.
Travel Requirements :
- Local
Physical Requirements :
- Standing
- Walking
- Sitting
- Use of hands, fingers
- Reaching with hands and arms
- Climb and balance
- Stoop, kneel, crouch or crawl
- Talk and hear
- Distance vision (clear vision at 20 feet or more)
- Color vision (ability to identify and distinguish colors)
- Peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point)
- Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)
Alamance Foods Inc. is an equal opportunity employer and does not discriminate against persons because of age, race, color, creed, religion, disability, gender, ethnic or national origin, or veteran status. Alamance Foods Inc. prohibits discrimination against individuals with disabilities and will reasonably accommodate applicants with a disability, upon request, and will also ensure reasonable accommodation for employees with a disability.
Employment Eligibility: Alamance Foods Inc. participates in the federal E-Verify program. All employment is contingent upon the successful completion of a Form I-9 and verification of authorization to work in the United States.