Part-time Lead Server-HFX

Position Summary

Under the direct supervision of the Manager, Food & Beverage, this position leads by example and provides exemplary service to casino guests in a fast paced environment. This position is a dual role, working prim
arily as a Server with the responsibility for light supervisory duties in the absence of a manager or supervisor (typically for only part of a shift - e.g., the last 2 hours of a shift). Must be collaborative, excel at multi-tasking and di
splay exceptional communication and interpersonal skills. Ensures adherence to the Company�s policies and procedures, motivates and leads by example and supports Great Canadian�s learning environment while establishing a safe and welcoming
work environment for all team members.

Key Accountabilities

Provides full table service following established standards of service
Cleans, buses and sets tables
Performs other cleaning duties as required
including Server-side duties
First point of contact for customer escalations including assessing situations for voiding or comping a meal
Responds to basic team member questions/issues
Responsible to check the phone for sick
calls, may be required to call in replacements
Responsible for assigning sections to servers, bartenders and hosts (if applicable)
Responsible for basic shift training and orientation for new team members from time to time

Responsible for organizing EOs (early outs) if necessary
Responsible for ensuring basic opening or closing duties/checklist is completed, following up with co-workers if necessary
Works as a member of the team and provides suppo
rt to co-workers on shift to ensure an overall exceptional guest experience for all casino guests
Ensures compliance with licensing laws, health and safety and other statutory regulations
Performs other duties as assigned or direc
ted

Education and Qualifications

High School diploma or equivalent required
Proven leadership skills and qualities
Must exhibit strong sales and organizational skills with the ability to prioritize

WHMIS training an asset
Works quickly and efficiently under pressure in a busy, fast-paced environment
Must be able to commit to offering our guests the highest level of guest service
Works well both independently as we
ll as in a team environment
Cash handling experience required
Point of sales experience required; Micros knowledge is an asset
Must be able to easily communicate with our guests about Responsible Beverage Service and recogn
ize the signs of possible intoxication
Ability to successfully obtain a Gaming License

Work Environment Considerations

Regular food and beverage environment; standing and walking for long periods of time
; exposure to heat, cold, steam, noise, odors; lifting, carrying, pushing, pulling, stretching, bending; some exposure to fumes, smoke, chemicals; risk of minor cuts and burns, may have non-traditional work hours, schedule flexibility is re
quired.

Great Canadian Gaming Corporation is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities t
hroughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest, and will contact those qualified to continue in
the recruitment process.