Student Success Coordinator - Carolinas College of Health Sciences

Department:
85306 Carolinas College of Health Sciences - Academic Student Services

Status:
Full time

Benefits Eligible:
Yes

Hou rs Per Week:
40

Schedule Details/Additional Information:

- In-person
- Monday through Friday
- 7:30 AM - 4:30 PM

Pay Range:
$22.90 - $34.35

More About Carolinas College of Health Sciences

Carolinas College of Health Sciences is dedicated to educating and developing future healthcare professionals through high-quality health sciences and nursing programs. Located in Charlotte, North Carolina and affiliated with Advocate Health, the college combines innovative learning, hands-on clinical experiences and strong community partnerships to prepare graduates for meaningful careers that improve health and transform lives.

Opportunity Overview

The Student Success Coordinator serves as the primary advisor and point of contact for an assigned caseload of students from onboarding through graduation. The role provides proactive, relationship-based academic advising and success coaching; guides students through registration, progression, academic policies, and institutional processes; and coordinates timely interventions when academic, personal, or administrative barriers may affect persistence or completion. The Student Success Coordinator partners with faculty, program leadership, and college support areas to connect students with appropriate resources, maintain continuity of support, and promote retention, persistence, successful program completion, and

timely graduation.

What You'll Do

- Serves as the primary advisor and point of contact for an assigned student caseload from onboarding through graduation, developing ongoing advising relationships and providing timely, individualized guidance throughout the student lifecycle.
- Provides comprehensive academic advising related to program requirements, course sequencing, registration, progression, academic standing, institutional policies, and graduation planning; assists students in developing and maintaining a clear path toward timely program completion.
- Proactively monitors assigned students for academic progress, registration status, persistence risks, and other indicators that may affect continued enrollment; conducts targeted outreach and documents follow-up to support retention and student success.
- Responds to early alerts and other student concerns by assessing needs, coordinating appropriate interventions, developing student success plans when needed, and connecting students with tutoring, academic support, financial aid, counseling/well-being, accessibility, or other college resources.
- Partners with faculty, program chairs, and other college stakeholders to address student concerns, clarify academic expectations, support progression, and coordinate strategies that reduce barriers to persistence and completion while maintaining appropriate student confidentiality.
- Maintains accurate, timely advising notes, student records, outreach documentation, and caseload tracking within designated institutional systems; uses available student data and reports to prioritize outreach, identify trends, and support follow-up with students who are not registered or may be at risk of stopping out.
- Supports new-student onboarding and transition activities, including orientation, advising preparation, registration support, and communication of key academic expectations, resources, deadlines, and responsibilities.
- Provides success coaching that strengthens student skills in areas such as goal setting, time management, study strategies, self-advocacy, decision-making, and use of college resources; makes appropriate referrals for specialized academic support.
- Supports student persistence, engagement, and completion initiatives, including outreach campaigns, workshops, graduation preparation, college events, and other activities designed to strengthen students' connection to the college and progress toward completion.
- Protects confidential student information and performs responsibilities in accordance with FERPA, institutional policies, applicable requirements, and professional standards while contributing to continuous improvement of advising and student-success processes.

What You'll Bring

Required

- Bachelor's Degree in related field required.
- Excellent communication, computer, organization and time management skills required.

Preferred

- Master's Degree preferred.
- Expertise in academic advising, student outreach, and caseload management.
- Experience in higher education and student services preferred.

#WFUSM

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

- Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
- Premium pay such as shift, on call, and more based on a teammate's job
- Incentive pay for select positions
- Opportunity for annual increases based on performance

Benefits and more

- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Flexible Spending Accounts for eligible health care and dependent care expenses
- Family benefits such as adoption assistance and paid parental leave
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.