About this role
Quality is responsible for executing operational quality evaluations across cyber security services to ensure adherence to process standards, compliance requirements, SLA commitments, and operational guidelines. This role supports quality governance, defect identification, audit readiness, and continuous improvement initiatives
Educational qualifications
•Bachelor’s degree in one of the following: Computer Science / Information Technology / Cybersecurity •Electronics & Communication or related engineering fields •Information Systems / Information Security •Preferred: Master’s degree (MBA in Systems/IT, MSc Cybersecurity, etc.) •Relevant cybersecurity or quality certifications
Work experience
•3-5 years experience in •Cyber security operations - •Quality assurance/control •IT governance or compliance •Managed services environments •Prior experience in operational audits or quality evaluations preferred •Hands-on experience in at least one cyber domain: •IAM operations (user lifecycle management, access reviews) •SOC / security monitoring (alert triage, ticket handling) •Vulnerability management (scan reviews, remediation tracking) •Experience in: •Reviewing process compliance and documentation •Working with ticketing tools (ServiceNow, Remedy, etc.) •Supporting internal audits / client reviews •Basic exposure to: •SLA tracking and reporting •Quality metrics (accuracy, defects, turnaround time) •Experience working in: Managed Security Services / SOC environments / IT services firms / GCCs