About this role
Position Summary
The Sales & Service Coordinator will be responsible for end-to-end sales administration, service coordination, commercial operations, and import/export logistics support. The role acts as a key interface between customers, the India sales/service team, the UK factory team, freight forwarders, banks, and finance teams.
Key Responsibilities
- Process customer purchase orders and coordinate order booking in ERP/CRM systems.
- Prepare quotations, commercial offers, tender submissions, and sales documentation.
- Coordinate with service engineers and customers for installation, maintenance, calibration, and support activities.
- Generate invoices and submit through customer portals and designated channels.
- Track invoice approvals and follow up on collections and outstanding receivables.
- Maintain customer records, AMC contracts, work orders, and CRM documentation.
- Coordinate spare parts logistics and service execution activities.
- Provide regular updates on order, delivery, shipment, and service status.
- Track and circulate weekly order intake, sales forecast, and backlog reports.
- Coordinate with the UK factory team for order execution, shipment planning, and delivery schedules.
- Manage import/export documentation, customs paperwork, shipping documents, and logistics coordination.
- Liaise with freight forwarders, customs brokers, and logistics partners.
- Coordinate LC documentation, amendments, and execution with customers and banks.
- Manage Bank Guarantees (BGs), renewals, extensions, and tracking.
- Support commercial compliance, contract administration, and customer documentation requirements.
- Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs
Qualification & Experience
- Graduate in Commerce, Business Administration, Management, Logistics, Supply Chain, or related field.
- 5-8 years of experience in sales coordination, service coordination, commercial operations, customer support, or import/export operations.
- Experience working with international factories/suppliers is preferred.
Preferred Skills
- Strong communication and customer relationship skills.
- Proficiency in Microsoft Office, especially Excel, and ERP/CRM systems.
- Knowledge of Incoterms, international shipping, import/export procedures, and customs documentation.
- Strong understanding of commercial terms, sales contracts, purchase orders, invoicing, Letters of Credit (LCs), and Bank Guarantees (BGs).
- Experience with invoice submission through customer portals.
- Knowledge of payment follow-ups and accounts receivable management.
- Excellent organizational and multitasking capabilities.
Key Performance Indicators
- Order booking accuracy and turnaround time.
- On-time shipment coordination and delivery performance.
- Backlog management and forecast accuracy.
- Invoice submission and collection efficiency.
- Effective LC/BG management and documentation compliance.
- Customer satisfaction and responsiveness.