About this role
The Role:
We are looking for passionate and self-motivated professionals to join our Partner Relations Manager team.
The main responsibilities of the position include:
- Develop and implement Partner retention strategies as per the Company’s overall strategy to enhance loyalty and maximise lifetime value
- Act as the main contact for Partners, fostering strong relationships through personalised support
- Monitor Partners’ satisfaction, gather and utilise relevant feedback to improve experiences and tailor initiatives accordingly
- Analyse Partners’ behavior to uncover opportunities for upselling and customisation of products and services
- Stay up to date on Company’s products and marketing promotions and communicate them effectively to Partners
- Communicate ideas and suggestions for platform improvements to the Business Development teams
- Stay informed about industry trends, competitive landscape and best practices in Partner retention, continuously seeking opportunities to improve the Company’s retention efforts
- Undertake any other relevant task as assigned
Main requirements:
- Bachelor degree in a business-related field
- At least 2 years of experience in a similar position
- Relevant experience in the financial services sector is a definite plus
- Fluent Swahili speaker with excellent oral and written skills in English
- Ability to build and maintain excellent business relationships
- Strong interpersonal and communication skills
- Target-oriented and resourceful
- Ability to work autonomously and under pressure
Benefit from:
- Attractive remuneration package
- Intellectually stimulating work environment
- Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
- Let’s Connect – Intro Chat with Talent Acquisition
- Deep Dive – First Interview with Your Future Team
- Bring It to Life – Role-Specific Take-Home Task
- Final Connection – Final Interview
All applications will be treated with strict confidentiality!