Business Analyst - HR Transformation

On behalf of DWP, we are looking for a X2 Business Analysts - HR Transformation for a 6 month contract . This is a hybrid working role (three days per week office based - Birmingham/Manchester/Sheffield).

The Department for Work and Pensions (DWP) is responsible for welfare, pensions, and child maintenance policy. As the UK’s biggest public service department, it administers the State Pension and a range of working age, disability and ill health benefits to around 20 million claimants and customers. As such, we operate on a scale that is almost unmatched anywhere in Europe and most people in Britain come into contact with us at some point in their lives.

Working with DWP, you will be helping us to drive our priorities to:

- Help people to move into work and support those already in work to progress, with the aim of increasing overall workforce participation
- Help people to plan and save for later life, while providing a safety net for those who need it now
- Provide effective, efficient, and innovative services to the millions of claimants who rely on us every day, including the most vulnerable in society
- Improve experience of our services while maximising value for money for the taxpayer.

Job Purpose:

To lead the analysis and documentation of current HR organisational structures, job roles, HR end to end processes, to support the design of a new HR Target Operating Model. The role will provide business and data analysis to ascertain a comprehensive understanding of the current ("As-Is") and ‘To be’ operating model (roles, structure, processes, people, systems, data and reporting), identifying opportunities to simplify, standardise, digitise, and improve HR processes both within Oracle and through associated off-system activities.

The post holder will engage with HR teams, HR leaders , process owners, Centre of Expertise , Digital teams, and operational stakeholders working across HR business areas to deliver project activities.

As a Business Analyst - HR Transformation , your main responsibilities will be to:

- Conduct detailed mapping and analysis of current organisational structures.
- Document reporting lines, spans of control , management layers, and organisational hierarchies .
- Identify structural inconsistencies, duplication, and opportunities for optimisation.
- Produce organisational design documentation and visual organisation maps.
- Undertake detailed analysis of HR activities performed across DWP business areas, HRBP teams, Centres of Expertise , and operational functions. Identify, document, and categorise all HR activities currently undertaken across the employee lifecycle.
- Assess which activities are undertaken within Oracle HCM and off system.
- Analyse the frequency, volume, complexity, and ownership of HR activities. Map activity ownership to identify process ownership gaps.
- Identify duplication, variations in practice, non-standard approaches, and opportunities for standardisation. Support identification of opportunities for improvement.
- Evaluate effort, resource consumption, and value-add associated with current HR activities.
- Assess compliance, governance, and control implications arising from off-system processes.
- Establish a comprehensive baseline of HR service provision.

Essential:

- Proven experience as an HR Business Analyst, ideally within a large, complex organisation or HR transformation programme.
- Strong experience analysing and documenting HR organisational structures, including reporting lines, management layers, spans of control , hierarchies and role ownership .
- Extensive business process analysis experience, including As-Is and To-Be process mapping, process documentation, SIPOC and end-to-end employee lifecycle processes.
- Experience analysing HR activities and operating models, identifying duplication, inconsistencies, process gaps, inefficiencies and opportunities for standardisation, simplification and automation.
- Strong experience facilitating workshops, interviews and discovery sessions with HR teams, senior stakeholders, process owners, Digital/Technology teams and operational users.
- Experience analysing HR systems and off-system processes, including identifying manual workarounds involving spreadsheets, emails, shared drives and local databases.
- Strong data analysis skills, with the ability to analyse organisational, process and HR activity data to identify trends, bottlenecks, resource requirements and inefficiencies.
- Experience supporting HR Target Operating Model (TOM) design, including future-state organisational structures, processes, services and operating procedures.

Please be aware that this role can only be worked within the UK and not Overseas.

Disability Confident

As a Disability Confident employer, DWP encourage applications from disabled and neurodivergent candidates . Applications from candidates who identify as having a disability and meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

Armed Forces Covenant

As a signatory of the Armed Forces Covenant, DWP welcome applications from veterans, service leavers, reservists and military spouses or partners. Applications from eligible candidates who meet the essential criteria for the role will be prioritised for review. Where application volumes are high, additional role-specific and desirable criteria may be applied as part of the shortlisting process which may include holding active security clearance.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".