In Room Dining Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad. A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About Four Seasons Hotels and Resorts:  
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About Four Seasons Hotel Hong Kong:  
In the very heart of the city and on the edge of Victoria Harbour, Four Seasons is surrounded by Hong Kong’s consummate business and leisure attractions. From its award-winning spa to innovative Michelin-starred chefs, Four Seasons is the superlative destination for high fliers and high society from Hong Kong and abroad.  A buzzing powerhouse of business success. The best central location for Hong Kong leisure explorations. A multi-starred world famous culinary destination. Victoria Harbour views and a full engaged, highly effective employees make this truly one of the great hotels of the world.

About the role:

As In-Room Dining Manager, you will lead a round-the-clock operation that brings the hotel’s celebrated culinary experience into every guest room and suite. You will own the guest experience, the team and the financial results of In-Room Dining, working closely with the Culinary, Rooms and Guest Relations teams to deliver personalized, anticipatory service at every hour of the day

What you will do:

- Oversee and plan every aspect of in-room dining to guarantee effective and seamless service

- Lead a 24-hour operation across all shifts, covering order taking, kitchen coordination, delivery, set-up and timely tray and trolley retrieval

- Create and execute policies, processes and standards of service to improve guest satisfaction

- Deliver Four Seasons Core Standards, LQA and Forbes Travel Guide standards for In-Room Dining, including order accuracy and order-to-delivery times

- Manage the In-Room Dining P&L, including revenue, average check, covers, labour cost and productivity, cost of sales and operating equipment; advise F&B Management on forecasts and the annual budget

- Drive revenue through suggestive upselling and periodical menu updates

- Partner with the Executive Chef and culinary team on menu engineering, menu refreshes and presentation, ensuring the in-room menu reflects the quality of the hotel’s award-winning restaurants

- Recruit, onboard, schedule and train the team; monitor and evaluate performance, providing constructive feedback, coaching and development plans

- Handle guest inquiries, concerns and complaints promptly and professionally, aiming to resolve issues and exceed guest expectations

- Use guest history and preferences to personalize service, and coordinate VIP amenities and special requests with Front Office, Housekeeping and Guest Relations, always with discretion

- Ensure full compliance with food safety, hygiene and allergen procedures, HACCP, Hong Kong FEHD licensing requirements and occupational safety and health standards

- Control inventory and par levels of operating equipment, and ensure trolleys, hot boxes and delivery equipment are well maintained

- Manage ordering and POS systems, including digital menus and in-room ordering technology, to keep the guest journey simple and accurate

- Prepare reports, analyze data and make recommendations to improve operational efficiency and financial performance

- Perform other tasks or projects as assigned with a positive and curious attitude

What you bring:

- Minimum 3 years of management experience in food and beverage within a luxury hotel; professional hotel in-room dining experience is highly desirable

- Strong leadership abilities with the ability to motivate and inspire a team

- In-depth knowledge of food and beverage operations, including menu planning, food presentation and service standards

- Sound financial acumen, with hands-on experience in P&L management, budgeting, forecasting and labour scheduling

- Working knowledge of food safety and hygiene practices, HACCP and Hong Kong food licensing regulations

- Confident user of hotel POS and property management systems and Microsoft Office

- Calm, organized and guest-focused under pressure, with sharp attention to detail

- Proficient in English, Cantonese and Mandarin

- Diploma or degree in Hospitality Management or a related field is preferred

What we offer:

- Competitive Salary, wages, and a comprehensive benefits package

- Excellent Training and Development opportunities

- Complimentary Accommodation at other Four Seasons Hotels and Resort

- Birthday Leave

- Complimentary Employee Meals

Schedule & hours:

- 5-Days work

- This is a full-time position