About this role
Description
This role is a pivotal part of ensuring that technology runs smoothly for our CloudHQ team members, third-party vendors and support personnel. You will perform desk-side, phone, remote, and site support for our data center team. Using your strong problem-solving skills, you will identify complex problems and review related information to develop, implement and evaluate solutions.
Principal Duties and Responsibilities
- Install and configure Microsoft Office 365, Windows 10 operating system, cloud-based applications and other third-party software
- Set up new user accounts
- Provide basic system and software training for users
- Respond to IT support requests, prioritizing needs, diagnosing issues, providing a resolution, and/or escalating requests
- Maintaining equipment inventory
- Monitoring system updates and performing routine maintenance
- Continuous self-learning of new technology is expected
- Special projects as needed
Requirements
Education: Bachelor’s Degree – IT, highly preferred
Experience: 1-3 years of technical support experience
Required Knowledge/Skills/Abilities:
- Experience and/or education in computer networking, PC/Mac environments, server support, phone system administration
- Experience with Microsoft Office 365, Active Directory, Remote Desktop support systems
- Strong communication skills with excellent customer service orientation
- Working knowledge of the General Data Protection Regulation (GDPR)
- Ability to prioritize, multi-task, and be self-motivated
- Availability for on-call support and the occasional weekend or after-hours support
Preferred Qualifications:
- Cisco hardware, Exchange, and cloud environments is highly desired