About this role
Job Summary:
Completes preventative maintenance and/or basic repair activities on engines and related components at the customer site with minimal direction.
Key Responsibilities:
Engages with customer in a courteous and professional manner. Ensures prompt and efficient attention to customer needs. Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete basic repairs, including preparing required parts and tools. Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor. Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field. Completes required documentation, such as service worksheets, timesheets and warranty claims via handwritten forms or business system input screens. Completes training in line with skill and business requirements Maintains service vehicle and tools for cleanliness and proper operation. Ensure adherence to all relevant Health, Safety & Environmental policies, procedures and legislations.
Mantener disponibilidad para realizar desplazamientos y viajes requeridos por la operación, así como participar en los programas de guardia establecidos por la compañía para garantizar la continuidad del servicio y la atención oportuna a los clientes.