Housekeeping Supervisor - Caribe Royale Orlando Hotel

Scope of Position

The Housekeeping Supervisor will inspect guest rooms, etc. after being cleaned by a Suite Attendant to ensure quality standards. He/she will maintain superior standards of presentation and cleanliness in all areas of the resort while ensuring the safety and confidentiality of all guests. The Housekeeping Supervisor will act as a leader to all Housekeeping personnel and assist with guest/Associate issues.

Position Requirements

- Professional demeanor appropriate for a resort environment.

- At least 1 year of Housekeeping Supervisor experience in a hotel or equivalent.

- Ability to communicate clearly with guests, Associates, and Housekeeping staff.

- Ability to handle a multitude of tasks in an ever-changing environment.

- Effective at listening to, understanding, clarifying and responding to the concerns and issues raised by guests.

- Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision.

Responsibilities

- Approach all encounters with guests and Associates in a professional, service-oriented manner.

- Verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

- Conduct daily inspections of guest rooms and floors assigned to room attendants, and house attendants.

- Notify Suite Attendant/House Attendant of any deficiencies found and return to correct when applicable.

- Inspect show rooms.

- Assist Housekeeping management in managing daily activities.

- Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Front Office.

- Document and resolve issues with discrepant rooms with the Front Desk.

- Prepare, distribute, and communicate changes on assignment sheets/work boards.

- Handle guest complaints and react quickly, logging and notifying proper areas to service guests.

- Assist with and lead room attendant, turndown attendant, and house attendant with daily duties.

- Communicate concerns/opportunities to the next shift.

- Must be able to perform all Room Attendant and House Attendant duties.

- Confirm that all daily duties are completed to standard by: Room Attendants, and House Attendant.

- Train and coach Associates on expected standards of service and conduct.

- Report and follow up with engineering issues.

- Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries.

- Perform any other reasonable duties as required by management.

Education

- High school diploma or GED

Skills and Abilities

- Able to communicate in the English language. Second language is a plus.

- Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.

- Knowledge of proper chemical handling, cleaning techniques and use of equipment, machinery.

- Experience using software programs such as Microsoft Office (Word, Excel, and Outlook).

Physical Requirements

- Able to work in a fast-paced environment.

- Must be physically fit in order to lift, pull and push items up to 50 pounds.

- Also requires standing/walking/reaching and bending throughout shift.