About this role
Key Responsibilities
- SIM Card Procurement – Manage sourcing and procurement of SIM cards based on operational requirements.
- Documentation & KYC – Coordinate collection, verification, and maintenance of KYC documents required for SIM activation.
- End-to-End SIM Management – Manage the complete SIM lifecycle, including activation, allocation, usage monitoring, and deactivation.
- Spam & Usage Monitoring – Monitor numbers configured in the SIM card gateway and flag unusual, spam, or non-compliant usage.
- Inventory Management & Reporting – Maintain an updated inventory of active, inactive, allocated, and deactivated SIM cards and prepare regular reports.
- Agent Coordination – Follow up with agents to ensure timely submission of KYC and other required documents.
- SIM Deactivation – Identify SIMs that are no longer required and coordinate their timely deactivation.
- Demand Forecasting – Analyze current and projected operational requirements to forecast future SIM requirements.
- Data Management – Maintain accurate records of SIM numbers, users, status, activation/deactivation dates, usage, and related documentation.
- Compliance Management – Ensure SIM-related processes adhere to applicable telecom regulations and internal policies.
- Process Optimization – Identify gaps and implement improvements to make SIM management more efficient and controlled.
- Vendor Coordination – Coordinate with telecom operators/service providers for procurement, activation, replacement, troubleshooting, and other SIM-related issues.
- Cost Management – Track SIM-related costs and identify opportunities to optimize procurement and recurring usage expenses.
### Key Deliverables
The person will be responsible for maintaining:
- Centralized SIM inventory
- SIM-to-agent/user mapping
- KYC documentation tracker
- Activation/deactivation tracker
- SIM gateway number mapping
- Usage and spam monitoring report
- Monthly SIM inventory and utilization report
- Vendor and cost tracking
- Pending KYC/deactivation follow-up
This role will be important for ensuring better operational control, timely SIM activation, accurate inventory management, regulatory compliance, and cost optimization . Please let us know the next steps for initiating the hiring process and if any additional information is required from our end.