About this role
- Fraud Detection & Investigation
- Monitor player activity including registrations, logins, deposits, withdrawals, and betting patterns to detect suspicious or fraudulent behaviors.
- Investigate cases of:
o Multiple accounts (sybil/Gnoming).
o Bonus abuse / promotion exploitation.
o Payment fraud (e-wallets like GCash/Maya, bank transfers)
o Account takeover attempts.
o Third-party usage.
- Escalate confirmed or suspected fraud to the Fraud Manager / AML Compliance Officer for further action.
- Work with banks, PSPs, and regulators to resolve fraud and disputes.
- Risk Assessment & Controls
- Conduct risk assessments on players, transactions, and gameplay to identify vulnerabilities.
- Proactively recommend fraud prevention strategies and risk control measures.
- Maintain and optimize fraud monitoring tools, case management systems, and risk-scoring models.
- Provide insights on fraud/risk trends to strengthen internal fraud rules.
- Compliance & Regulatory Adherence
- Support compliance with RA 9160 (AMLA) and AMLC implementing rules, including:
o Filing Suspicious Transaction Reports (STRs) and Covered Transaction Reports (CTRs).
o Escalating potential money laundering or terrorist financing risks.
- Ensure alignment with PAGCOR licensing requirements on fraud and risk monitoring.
- Maintain accurate case documentation for internal and regulatory audits.
- Payment Fraud Monitoring & Verification
- Review deposits and withdrawals for third-party usage (e.g., mismatched account names vs. registered player).
- Detect and investigate abnormal payment activity (rapid cash-ins/cash-outs, circular transactions, unusual e-wallet or bank usage).
- Support the Payments/Finance team by validating large, unusual, or suspicious transactions before release.
- Investigate failed transactions, reversals, and disputes to determine fraud exposure.
- Work with banks and e-wallet providers on fund recall or freezing requests when fraud is confirmed.
- Collaboration & Reporting
- Work closely with KYC/CDD, Payments, Customer Support, and Compliance teams to mitigate fraud.
- Deliver timely reports on fraud trends, cases handled, and fraud loss metrics.
- Participate in fraud prevention training and awareness sessions for frontline teams.
Requirements
- 3 years’ proven experience in fraud prevention, risk management, AML/KYC, or compliance, preferably in Online Gaming, Payments, FinTech, or Banking.
- Hands-on experience in investigating fraud cases.
- Experience using fraud monitoring systems, case management tools, or risk scoring models (local or international).
- Advantageous:
- Previous exposure to working with PSPs, banks, or regulators (AMLC/PAGCOR) in fraud or compliance-related cases.
- Familiarity with PH AMLA (RA 9160 as amended), AMLC reporting, and PAGCOR gaming regulations