About this role
The Solaire Club Ambassador is responsible for providing the highest quality of service to our VIP customers, being reliable, possessing a positive attitude, being skilled at conversation, being able to enjoy talking to a stranger and being able to think on your feet.
- Provide exceptional customer service.
- Meet and greet all valuable members of our exclusive premium Mass gaming area.
- Seat guests at their preferred location, assist in helping an available seat, or identify trends.
- Remember the guest’s name, preferred game type, favorite drink, food, and cigarette.
- Assist in issuing an order with F&B during busy periods to help expedite service.
- Possibly bring a drink order to a guest during peak periods
- Identify good and regular patrons and provide a high standard of customer service to generate frequent visits.
- Always establish a warm rapport and willingness to listen and act with a smile and positive attitude with patrons.
- Anticipating patrons’ needs and problems at Solaire Club and acting effectively, patiently, and willingly.
- Provide information about facilities, amenities, entertainment, events, and promotions taking place within the premises and on the property.
- Encourage customers to enjoy themselves at the gaming tables and slots.
- Build and maintain good rapport with Player Development Team, Solaire Rewards Club Representatives, F&B personnel, Table Games Team, Slots Ambassadors, Cage personnel, and Security to ensure the ultimate guest experience.
- Act in accordance with Solaire policies and procedures without any intimidation to customers
- Report any incidents and provide customer feedback to Superiors
Requirements
- Bachelor’s degree in marketing or any Business-Related course
- Good communication and presentation skills
- Background in gaming / hospitality events management is an advantage.
- 1 – 2 years experience in Hospitality industry