About this role
Start: asap
DUTIES AND RESPONSIBILITIES:
- Act as the first point of contact for dealers and end users via phone and email
- Troubleshoot technical issues and provide accurate and timely solutions
- Educate customers on product usage, updates and best practices
- Create and manage support tickets to ensure proper tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems
- Take ownership of customer cases and progress them through to resolution or escalation
REQUIREMENTS:
- Native or near-native level of German
- Advanced level of English
- Minimum 2 years of experience in Customer Service or Technical Support
- Good customer service skills and the ability to understand customer needs
- Strong listening and communication skills
- Ability to troubleshoot technical issues and provide effective solutions
- Ability to take ownership of cases and manage them through to resolution
- Comfortable working in a customer service environment
OFFER:
- Full-time (39 hours) contract, Monday to Friday, 09:00 and 18:00
- Central office location in Barcelona
- Fully paid training on the company and project
- Career development programmes and specialised courses
- Comprehensive training on the product, advanced technologies, and in-demand skills in the market
- Guidance and tools to reach career potential